Find & Apply For Customer Service Manager Jobs in Hudson, Ohio

The Role Manages customer success for medium to large business accounts, including onboarding, contract support, implementation reviews, issue resolution, service delivery, and customer retention. Builds relationships with technical stakeholders and executives, provides product and process consulting, supports contract negotiations, analyzes customer performance metrics, and shares customer insights with internal product, sales, and marketing teams. Advises customer success colleagues and supports Caribbean, East, and Central markets. Summary Generated by Built In Expect more. Connect more. Be more at Diebold Nixdorf. Our teams automate, digitize, and transform the way more than 75 million people around the globe bank and shop in this hyper-connected, consumer-centric world. Join us in connecting people to commerce in this vital, rewarding role. Builds and maintains positive working relationships with an assigned group of customers, ensuring efficient contract processing, invoicing, payment processing and service delivery. Coordinates response to installation-related issue evaluation and resolution. Monitors Customer Success Management by analyzing sales and performance data. Engages with customers, in person or remotely, and represent the company in retention situations. Coordinates appropriate and effective engagement between customers and com Responsibilities Responsible for Customer Success Management for customers in the medium-to large business market. Assists with on-boarding and management of new and strategic customer accounts. Ensure customers receive best-in-class technical, process or product-specific consulting. Engages directly with a wide variety of customer stakeholders, from technical professionals to senior executives. Works internally with customer-focused teams to design, develop and introduce new products and enhancements to address customer requests and priorities. Works with customers on implementation reviews and to ensure the prompt and proper resolution of technical or procedural challenges. Handles issues escalated from Customer Success Management colleagues. Contributes to improved overall customer metrics reporting, evaluation and documentation. Nurtures and maintains long-term influential relationships with customer decisionmakers. Recognized as expert on assigned customer(s) and provides insights that influence DN product, sales and marketing decisions. Provides advice and counsel to Customer Success Management colleagues Supports contracts and contract negotiation process Qualifications Bachelor's Degree or equivalent work experience required. Minimum of 6 years of relevant experience or equivalent combination of education and experience in Account Delivery Management. Good business English skills (Written and spoken). Ability to travel as needed Bilingual Spanish is a plus MS Suite proficiency (Word, Excel, Teams, Copilot etc.) Willingness to support the Caribbean Market and/East/Central clients The annual base salary range for this position is $90,000 to $110,000. Actual compensation will depend on factors such as qualifications, skills, competencies, geographic location, and relevant experience. Certain roles may include additional components beyond base salary, such as incentive opportunities or other forms of variable compensation. Details of any such components will be discussed during the interview process and will be governed by the applicable plan documents. Benefits Health, Dental, and Vision Insurance Life Insurance Critical illness, Accident, and Hospital Indemnity Insurance 401(k) Savings Plan Health Savings Account Leave of Absence Benefits Paid Time Off The application window is expected to close on November. 4, 2026 #LI-Remote #LI-TD2 About Us Why should you join Diebold Nixdorf? Brightest minds + technology and innovation + business transformation The people of Diebold Nixdorf are 23,000+ teammates of diverse talents and expertise in more than 130 countries, harnessing future technologies to deliver personalized, secure consumer experiences that connect people to commerce. Our culture is fueled by our values of collaboration, decisiveness, urgency, willingness to change, and accountability. -Diebold Nixdorf is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.

•To all recruitment agencies: Diebold Nixdorf does not accept agency resumes. Please do not forward resumes to our jobs alias, Diebold Nixdorf employees or any other organization location. Diebold Nixdorf is not responsible for any fees related to unsolicited resumes

•We are a global Company operating in multiple Locations and Entities. As we are keen to find the best solution for our candidates several legal entities might be applicable for a Job offer. A List of our operating entities can be found here - https://www.dieboldnixdorf.com/en-us/about-us/global-locations Read Full Description Skills Required Bachelor's degree or equivalent work experience Minimum 6 years of relevant experience or equivalent combination of education and experience in Account Delivery Management Good business English skills, written and spoken Ability to travel as needed Microsoft Office and Microsoft Copilot proficiency, including Word, Excel, and Teams Bilingual Spanish language skills Willingness to support the Caribbean Market and East/Central clients Diebold Nixdorf Compensation & Benefits Highlights The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Diebold Nixdorf and has not been reviewed or approved by Diebold Nixdorf. About This Summary Healthcare Strength — Feedback suggests core coverage includes medical, dental, vision, HSA/FSA options and mental-health support as part of a comprehensive package. Life and disability insurance are also included. Leave & Time Off Breadth — Feedback suggests access to PTO, paid holidays, and sick time, along with parental/family leave. Adoption assistance is also noted among leave-related supports. Wellbeing & Lifestyle Benefits — Feedback suggests certain roles include practical perks like a company vehicle, alongside programs such as tuition reimbursement and employee assistance. Wellness initiatives and some flexible work options are part of the overall package. Learn more about Diebold Nixdorf's Compensation & Benefits → Diebold Nixdorf Insights What's It Like to Work at Diebold Nixdorf? Diebold Nixdorf Culture & Values Diebold Nixdorf Career Growth & Development What's the Work-Life Balance Like at Diebold Nixdorf? Diebold Nixdorf Leadership & Management Diebold Nixdorf Company Growth, Stability & Outlook View all jobs at Diebold Nixdorf View Diebold Nixdorf Profile Report Job