Find & Apply For Customer Service Manager Jobs in Lisbon, Ohio

Community Action Agency of Columbiana County, Inc. 7880 Lincole Place, Lisbon, OH 44432 (330) 424-7221 JOB

DESCRIPTION POSITION

Intake

SUPERVISOR

HEAP Coordinator CAACC mission statement: To strengthen the community, foster well-being, and promote self-sufficiency.

Program mission statement:

To provide affordable, comprehensive, and quality services that will strengthen the community and lead to self-sufficiency.

A. JOB SUMMARY

The incumbent will perform client intake and determine program eligibility and perform general clerical activities as needed.

B. SPECIFIC DUTIES I ESSENTIAL FUNCTIONS

1. Perform client intake and determine eligibility 2. Communicate with utility companies and local vendors regarding applicant bills, resolving problems, and in some cases advocating for the client 3. Assist all Community Service Dept. programs on an as needed basis 4. Perform duties associated with the IVR system 5. Knowledgeable in the area of PIPP, HEAP, and CSBG 6. Perform general clerical duties 7. Perform home visits 8. Maintain records of client accounts 9. Perform general reception area duties on an as needed basis 10. Perform general cleaning duties within department 11. Maintain client confidentiality 12. All other duties as assigned

C. REQUIRED JOB QUALIFICATIONS

1. High School Diploma or equivalent 2. Must have an insurable driver's license 3. Must have reliable transportation 4. Self-starter with the ability to organize and follow through on assignments 5. Good written and oral communication skills 6. Ability to comprehend and carry out oral and written instructions 7. Must have basic math and computer skills 8. Must be able to communicate with a diverse clientele on a one to one basis 9. Attend continuing education as required, which may include out of town or overnight travel

D. ADDITIONAL REQUIREMENTS AND CONDITIONS OF EMPLOYMENT

1. 90-day probationary period for front line staff and 180-day probationary period for Supervisor, Managers and Directors. 2. Employment is contingent upon the successful completion of a criminal background check. 3. Employment is contingent upon the successful completion of a drug and alcohol test. 4. Employment is contingent upon the successful completion of an employee physical, including a TB test.

E. PHYSICAL REQUIREMENTS

1. Ability to work in a fast-paced and often high-stress environment, as well as the ability to adapt quickly to workload changes 2. Ability to deal with inside and outside clientele and vendors in a diplomatic and courteous manner while assuring adherence to CAA policies/procedures 3. Above average oral, reading and writing skills to accurately operate a computer, perform necessary documentation and effectively communicate with staff, clients, customers, business partners, other CAA departments, and visitors

F. WORKING CONDITIONS

1. Numerous interruptions 2. Ability to remain calm and cheerful under stressful working conditions

COMPENSATION

Hourly

FLSA CLASSIFICATION

Non-exempt Pay:

From $14.45 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Health insurance Health savings account Life insurance Paid sick time Paid time off Vision insurance

Work Location:

In person