Find & Apply For Customer Service Manager Jobs in London, Ohio

The Role Own client relationships across construction projects, drive adoption of an augmented reality platform on active sites, translate field performance into business value, identify and resolve adoption risks, support retention and expansion, and relay client feedback to internal teams. The role requires deep construction delivery experience in Electrical Engineering, CSA, Project Controls, or Commissioning, strong stakeholder communication, and extensive travel to project sites. Summary Generated by Built In Help bring new technology to live construction sites About XYZ Reality XYZ Reality created the world's first engineering-grade augmented reality for construction. Our site-safe hardhat, The Atom, overlays the design model onto the live build, so our engineers can verify work as it goes in on some of the most complex mission-critical projects in the world. Backed by Series B investment and growing fast across the US, UK and Europe, we're a driven, passionate team changing how the industry builds. If you want your work to shape how the world gets built, we'd like to hear from you. Our project delivery team runs XYZ's service on site across multiple active projects, from mobilisation to handover.

THE ROLE

Customer Success Managers are the face of XYZ Reality for our clients. You'll help people feel the product. This role is for someone who has spent years in construction delivery, in Electrical Engineering, CSA, Project Controls or Commissioning, and knows the industry inside out. You'll use that experience to connect with site teams on their level, understand their pressures, and show them how XYZ Reality helps them deliver better. You're not a software salesperson. You're a construction professional who has found a better way. You'll spend a lot of time on sites, working directly with project teams and building trust. You'll also hold your own in a room with VPs and senior client stakeholders, translating field reality into business value.

KEY RESPONSIBILITIES

Own the day-to-day client relationship across your assigned projects, acting as the primary point of contact for site teams, project managers, and senior stakeholders to ensure they are getting full value from the XYZ platform. Drive on-site adoption of the XYZ platform, working directly with field teams to embed the service into daily workflows, remove adoption barriers, and ensure the product is genuinely improving how work gets done. Be the bridge between site and senior leadership, translating on-the-ground performance, issues, and wins into clear reporting and insight for client Project Directors, Construction Directors, and VPs. Identify risks to client satisfaction or adoption early, flagging issues proactively, coordinating with internal teams to resolve them, and maintaining a high standard of delivery across every project touchpoint. Support commercial growth, contributing to account retention and expansion by building strong relationships, demonstrating measurable delivery impact, and working with colleagues on client conversations. Feed real-world insight back into XYZ, sharing client feedback, site observations, and adoption patterns with colleagues to help shape how the platform and service evolves.

REQUIRED QUALIFICATIONS

Proven background in construction delivery with specialism in one or more of: Electrical Engineering, Civil / Structural / Architectural (CSA), Project Controls, or Commissioning, on major programmes. Hands-on site experience that gives you genuine credibility with field teams Communication skills to engage effectively with senior client stakeholders up to VP level. Comfortable with extensive travel to project sites as a core part of the role; this is a field-facing position, not a desk job. Curiosity about technology and genuine openness to learn; you do not need to be a tech expert, but you need to believe that better tools can change how construction gets delivered.

KEY EXPERIENCE & SKILLS

Deep construction specialism: Electrical, CSA, Project Controls, or Commissioning Naturally builds trust with site teams & senior stakeholders alike Clear, confident communicator from Sub-Contractor to VP Client-focused with a drive to deliver measurable value Curious about technology & motivated to learn Resilient, adaptable & thrives in a fast-moving environment

BENEFITS

🩺 Private medical, including dental & vision 🏝️ 15 days PTO + 7 public holidays 🎄 Extra Christmas shutdown days 🏠 Hybrid / remote working 🪙 Biannual salary reviews 🥳 Summer & Christmas staff parties 💰 Employee referral scheme Want to see The Atom in action? Watch our videos on YouTube (https://www.youtube.com/@XYZReality/videos) or visit www.xyzreality.com. Read Full Description Skills Required Proven construction delivery background specializing in Electrical Engineering, Civil, Structural, Architectural, Project Controls, or Commissioning on major programs Hands-on construction site experience with credibility among field teams Ability to communicate effectively with senior client stakeholders up to VP level Willingness and ability to travel extensively to project sites Curiosity about technology and openness to learning new tools Ability to build trust with site teams and senior stakeholders Clear and confident communication from subcontractor to VP level Client-focused approach with motivation to deliver measurable value Resilience, adaptability, and ability to thrive in a fast-moving environment View all jobs at XYZ Reality View XYZ Reality Profile Report Job