Find & Apply For Customer Service Manager Jobs in Milford, Ohio

RESPONSIBILITIES/ DUTIES

Serve as the primary point of contact for a designated group of National Account customers.

Manage the full order lifecycle:

quotes, order entry, changes, RMAs, invoicing, and project updates. Build and maintain strong customer relationships, acting as a trusted partner. Coordinate closely with plant schedulers and production to ensure on-time delivery. Communicate ship dates, delays, and changes proactively to customers. Enter and verify quotes and orders per company guidelines using ERP systems. Monitor production schedules vs. open orders to meet delivery commitments. Troubleshoot and resolve order, invoicing, RMA, or installation issues. Track and report on weekly performance metrics and key KPIs. Collaborate with Sales, Production, Channel Partners, and Customer Project Managers throughout the sales-to-invoice cycle.

EDUCATION/EXPERIENCE

Associates Degree in related field; or Two years related experience including ERP software, order entry and management, customer service or combination of education and experience.

SPECIFIC KNOWLEDGE, SKILLS, LICENSES, CERTIFICATIONS, ETC

Excellent written and oral communication skills. Ability to effectively present information to other employees of the organization. Excellent organizational skills with the ability to multitask. Ability to develop and maintain Customer relationships. Ability to learn and use business software such as Sage 100. Excellent knowledge of Microsoft Excel and Word. Energetic, self-motivated, organized with a positive attitude. #IND1