Find & Apply For Customer Service Manager Jobs in Salem, Ohio

About HK Technologies HK Technologies (HK) is a leading manufacturer of advanced screening and separation solutions for the powder and bulk solids industries. Our equipment helps companies improve product quality, increase efficiency, and reduce waste across industries such as food, pharmaceuticals, chemicals, and plastics. We are looking for a motivated Customer Service Representative & Administrator to support our growing customer base and help drive new opportunities. Position Summary The Inside Sales & Customer Service Representative works directly with customers to provide product support, prepare quotes, process orders, and ensure an excellent customer experience. This role plays a key part in maintaining customer satisfaction while identifying opportunities for growth. This is a fast-paced, high-transaction environment that requires attention to detail, efficiency, and a passion for continuous learning and improvement. Key Responsibilities Manage inbound customer inquiries related to rescreens and replacement parts including gaskets, frames, covers, isolators, ultrasonics, mesh, and other components Prepare quotes, process orders, and provide order status updates Support post-sale documentation including certificates, invoices, and shipment tracking Use internal systems including: Fishbowl ERP for pricing, inventory, and order entry PandaDoc for quote generation HubSpot CRM to track opportunities and customer communications for quotes over $1,000 SharePoint to store documents and data Coordinate with Operations to ensure orders meet quoted lead times and support >95% on-time delivery goals Respond to inbound inquiries within 1 business day (goal: same-day response) Lead the Return Goods Authorization (RGA) process , including process development and management of returned product workflow Lead the Material Testing process, including coordinating with the Sales Team and the Customer for details about the application, the material with SDS before sending samples to HK, mesh sizes, documenting with pictures and video the testing results, and storing the data in our Material Testing library Provide customer feedback and insights to Operations, Engineering, and Marketing to support continuous improvement Qualifications 1-2 years of customer service experience , preferably in industrial or technical products Associate degree or equivalent experience; technical or science background preferred Strong written and verbal communication skills Highly organized with strong attention to detail Analytical mindset with strong problem-solving abilities Ability to manage multiple tasks in a fast-paced environment Comfortable working in a team-oriented environment Willingness to get hands dirty What We Offer Competitive compensation Growth opportunities in a growing manufacturing company Collaborative team environment Opportunity to work with customers across multiple industries

Pay:

$45,000.00 - $55,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Professional development assistance Referral program Vision insurance

Work Location:

In person