Find & Apply For Customer Service Manager Jobs in Stow, Ohio

Job Overview:

We are seeking a organized and detail-oriented individuals to join our team as a Customer Service Coordinator. As a Service Coordinator you will play a crucial role in coordinating service technicians to various locations. Your ability to effectively communicate and manage logistics will contribute to the smooth operation of our Customer Service department. This is an entry level position into our company.

Responsibilities:

• Coordinate with customers to schedule service appointments and provide updates on technician arrival times.
• Interact with service technicians and accounts, answer inbound customer calls. Provide Customer Support and Customer Service as needed.
• Monitor technician progress and provide support as needed
• Maintain accurate records of service calls, including detailed notes and documentation

Qualifications:

• High school diploma or equivalent required
• Proven experience in Customer Service, Logistics coordination preferred
• Strong organizational skills with the ability to multitask and prioritize effectively in a fast-paced environment
• Excellent communication skills, both verbal and written, with the ability to interact professionally with customers and technicians
• Able to work a flexible schedule: 8-4:30PM, 10-6:30PM, 11:30-8PM.

Join our team as a Service Coordinator and contribute to our commitment to providing exceptional service to our customers. Apply today!

Job Type:

Full-time Benefits:

401(k) Flexible schedule Health insurance Paid time off

Work Location:

In person