Find & Apply For Customer Service Manager Jobs in Willoughby, Ohio

TRIBUS is seeking a Manufacturing Sales and Customer Service Manager to lead revenue growth and client success for our custom real estate brokerage technology. In this hybrid sales and customer success role, you'll manage the full sales cycle, from prospecting mid- to large-sized brokerages through closing and expansion, while overseeing day-to-day client satisfaction. You'll translate brokerage needs into platform solutions, coordinate with product and engineering on integrations, and refine processes that improve response times, retention, and upsell. This remote-first role offers high autonomy, close collaboration with a small expert team, and direct impact on how brokerages run their businesses. Responsibilities Own full-cycle B2 B sales to mid- and large-sized real estate brokerages Lead and refine customer service/customer success processes Build and manage client relationships to drive renewals and expansion Collaborate with product and engineering on platform configurations and integrations Analyze usage and support data to improve retention and satisfaction Create sales forecasts, pipeline reports, and performance dashboards Lead client onboarding, training, and adoption initiatives Gather client feedback to inform product roadmap and enhancements Develop playbooks and documentation for sales and service workflows Represent TRIBUS at virtual demos, presentations, and industry meetings Required Skills B2 B Saa S sales Account management Customer success management CRM tools (e.g., Hub Spot, Salesforce) Sales forecasting & pipeline management Contract negotiation Data analysis & reporting Process design & optimization Technical solution selling Customer onboarding & training