Find & Apply For Customer Service Manager Jobs in Muskogee, Oklahoma

Job Summary We are seeking a dynamic and experienced Heavy Equipment Service Manager to lead our service department dedicated to maintaining and repairing a wide range of construction, industrial, and farm machinery. In this pivotal role, you will oversee daily operations, ensure top-tier service quality, and foster a team of skilled technicians. Your expertise in heavy equipment diagnostics, repairs, and maintenance will drive efficiency and customer satisfaction. This position offers an exciting opportunity to lead a high-performing team committed to excellence in heavy equipment servicing. Responsibilities Manage the daily operations of the service department, including scheduling, workflow coordination, and resource allocation. Lead and motivate a team of service technicians specializing in heavy equipment repair, diagnostics, and maintenance. Oversee equipment troubleshooting processes utilizing schematics, electrical diagnostics, hydraulic systems, and mechanical knowledge to identify issues accurately. Ensure all repairs meet OEM (Original Equipment Manufacturer) standards and adhere to safety protocols. Maintain detailed records of service activities, parts inventory, and customer interactions for accountability and continuous improvement. Develop and implement training programs to enhance technician skills in areas such as diesel engine diagnostics, air brake systems, welding, and fabrication. Foster strong relationships with customers by providing expert advice on equipment maintenance, troubleshooting solutions, and repair timelines. Requirements Proven dealership experience with heavy machinery or construction equipment servicing is highly preferred. Extensive knowledge of construction machinery maintenance including excavators, cranes, forklifts, tractors, and other industrial equipment. Strong mechanical aptitude with hands-on experience using hand tools, power tools, welding equipment, and schematics for troubleshooting complex systems. Proficiency in electrical diagnostics, automotive diagnostics, HVAC systems, suspension alignment, brake repair, transmissions, hydraulics, and diesel engine repair. Familiarity with OEM standards for equipment such as Caterpillar or similar brands; experience with fabrication and assembly is advantageous. Ability to lead a team effectively while maintaining high standards of customer service and safety compliance. Excellent communication skills with the ability to interpret technical schematics and provide clear guidance to technicians. Valid experience working with heavy equipment operation or service technician roles in dealership or industrial settings. Join us to lead a passionate team dedicated to delivering exceptional heavy equipment service! We value expertise that combines technical skill with leadership ability—help us keep our clients' machinery running smoothly for maximum productivity!

Pay:

$65,000.00 - $90,000.00 per year

Benefits:

Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person