Find & Apply For Customer Service Manager Jobs in Shawnee, Oklahoma

Job Summary Steward Propane is a locally owned, family-operated company seeking a dependable, self-motivated, and detail-oriented Office Coordinator to support daily office operations. The ideal candidate is organized, proactive, and able to work independently while maintaining a high level of accuracy and professionalism. This individual should demonstrate strong initiative, excellent communication skills, and the ability to prioritize responsibilities, solve problems, and follow through on tasks. The Office Coordinator will manage essential administrative, customer service, financial, and sales support tasks to ensure smooth and organized daily operations. Responsibilities include answering phones, processing customer payments, generating invoices and reports, maintaining accurate records, assisting with customer accounts in QuickBooks Online, and supporting new customer sales and business growth. We are looking for a long-term team member who takes pride in their work, demonstrates a strong work ethic, and is interested in growing with our company. Key Responsibilities Customer Service & Communication Answer incoming phone calls and provide courteous, professional, and helpful customer service regarding deliveries, payments, account questions, and company services. Maintain professional communication with customers by phone, email, and in person, including when handling payment concerns, complaints, or other sensitive matters. Gather accurate customer information, document interactions, and follow through on customer requests. Greet and assist customers and visitors, maintaining a welcoming and professional office environment. Billing & Financial Administration Process customer payments, create and send invoices and statements, and maintain accurate customer and financial records using QuickBooks Online. Assist with accounts receivable by reviewing customer balances, maintaining accurate account information, and professionally communicating with customers regarding outstanding balances. Prepare, edit, and distribute company reports, ensuring information is accurate, organized, and completed in a timely manner. Maintain accurate records of customer transactions, payments, and account activity. Office Administration & Organization Organize and maintain digital and physical filing systems, ensuring company documents, invoices, reports, and customer records are accurate, complete, and easily accessible. Handle incoming and outgoing communications, including phone calls, emails, mail, and other correspondence. Schedule propane deliveries, appointments, meetings, and other activities as needed, ensuring information is communicated accurately. Assist with managing executive schedules and coordinating appointments when necessary. Monitor and order office supplies and help maintain an organized, efficient office environment. Support management and daily business operations with administrative tasks as needed. Sales & Customer Relations Respond to prospective customer inquiries, provide information about company services, and assist with establishing new customer accounts. Proactively follow up with prospective customers and sales leads to support business growth. Maintain organized records of customer leads, follow-ups, and sales opportunities. Support customer retention through responsive, professional service and consistent follow-through. Professionalism & Accountability Take initiative in identifying and completing daily responsibilities. Work independently while maintaining strong communication with management and coworkers. Prioritize tasks effectively, manage time efficiently, and maintain productivity throughout the workday. Demonstrate reliability, accountability, and attention to detail in all assigned responsibilities. Maintain confidentiality of customer, employee, financial, and company information. Follow company policies and procedures and maintain a professional demeanor at all times. Qualifications Required High school diploma or equivalent. Strong written and verbal communication skills with a professional and friendly telephone presence. Proficiency with computers and the ability to learn new software and technology. Excellent organizational, recordkeeping, and filing skills. Strong attention to detail and commitment to maintaining accurate customer and financial records. Comfortable working with numbers, performing basic calculations, and processing payments. Ability to multitask, prioritize responsibilities, and manage time effectively. Strong problem-solving skills and sound judgment. Self-motivated with the ability to take initiative, work independently, and maintain a high level of organization and productivity. Dependable, professional, and committed to following through on responsibilities. Willingness to learn, accept feedback, and apply new information. Preferred Previous experience in office administration, customer service, bookkeeping, billing, or sales support. Experience with QuickBooks Online, particularly customer accounts, accounts receivable, invoicing, payments, and reporting. Proficiency in Microsoft Office, including Word and Excel. Experience with customer relations, sales lead follow-up, or business development. Additional education or training in business administration, accounting, or a related field. Additional Requirements Must successfully complete a background check and drug screening as a condition of employment. Must be able to work on-site during scheduled business hours.

Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Paid time off Ability to

Relocate:

Shawnee, OK 74804: Relocate before starting work (Required)

Work Location:

In person