Find & Apply For Customer Service Manager Jobs in Beaverton, Oregon

Join Audi Beavertons team as a Service Manager!

Pay Range:

$165,000 - $185,000 Serving Audi owners across the Portland Metro Areas, Beaverton & Hillsboro this location delivers a premium experience backed by the full resources, systems, and support of Oregons #1 Audi dealer. As the on-site leader, youll carry out the Sunset Imports mission and vision day to dayensuring exceptional service quality, operational precision, and an unwavering commitment to customer satisfaction.

If you are operationally sharp, people-first, and relentless about results and customer satisfaction, this is your role.

What We Offer:

A unique opportunity to lead a standalone Audi Service facility within a respected, family-owned automotive group.

A collaborative environment with full access to Sunsets operational and leadership support.

Competitive compensation and comprehensive benefits (see below).Career growth opportunities across Audi Beaverton, Porsche Beaverton, and the Sunset Imports network.

The opportunity to elevate the service experience for Audi owners across East Portland, Vancouver, Camas, and the surrounding areas.

What You Will Do:

Lead and develop Advisors, Technicians, and support staff with clear goals, daily coaching, and visible accountabilityOwn the service workflow from check-in to delivery using smart dispatch, accurate promises, and clean communicationDrive shop productivity, efficiency, and quality while protecting the customer experience and the brandPartner closely with Parts to improve first-time fill, reduce special-order aging, and protect cycle timeManage schedule load, capacity planning, and loaner coordination to reduce bottlenecks and protect CSIAudit for quality and safety and ensure strict compliance with Audi standards, warranty policies, and documentationMonitor KPIs daily, remove obstacles quickly, and communicate progress to the team and leadershipHire, onboard, and develop talent with structured training, career paths, and performance reviewsOwn financial performance, including gross, ELR, expense control, and warranty recoveryCollaborate with Parts and Accounting for seamless operations and a consistent client journey

Key Metrics You Will Own:

CSI/NPS and response rateHours per RO and effective labor rateTechnician efficiency and proficiencySame-day and next-day appointments fulfilledRO cycle time and on-time promise accuracyComeback rate and quality audit resultsWarranty compliance and recoverySafety performance and audit readiness

Qualifications:

5+ years in dealership service leadership with measurable results, luxury or premium import preferredProven team builder with clear standards and consistent follow-throughExpert in DMS (we use CDK), scheduling, dispatch, and service analytics, with strong Excel skillsCustomer-centric communicator who handles escalations with poise and finalityOrganized, decisive, and calm under pressureValid driver license with acceptable record

Benefits:

Competitive results-based pay plan.

Medical, Dental, and Vision insurance, with optional supplemental coverage for additional peace of mind.

Company-paid life insurance.

Paid Time Off (PTO) after 90 days of employment.

Paid holidays.401(k) with company contribution.

Career growth opportunities across Porsche Beaverton, Audi Beaverton, and the Sunset Imports family.

Manufacturer-supported training and Audi brand immersion experiences.

Employee discounts on vehicle purchases and services.

All roles at Sunset Porsche Audi are on-site and in-person, reflecting our premium retail environment and our commitment to delivering an exceptional experience for both internal teams and external clients. This is where presence, precision, and service excellence matter. Non-exempt roles are typically planned for approximately 40 hours per week, and exempt roles for approximately 45 to 50 plus hours per week.

If you are ready to lead a flagship service operation and elevate a high-performing team, apply today and help set the standard at Audi Beaverton 13745 SW Tualatin Valley Hwy., Beaverton, OR 97005Sunset Imports is an Equal Opportunity Employer and maintains a Drug-Free Workplace. Employment is contingent on successful completion of drug and background screening. We participate in E-Verify.