Find & Apply For Customer Service Manager Jobs in Ambler, Pennsylvania

Benefits:

Holidays PTO ST and LT Disability Insurance 401(k) Bonus based on performance Company parties Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Profit sharing Training & development Vision insurance Retirement Account Administrator CamaPlan is a self-directed IRA/401k administrator focused on educating clients and partners about investing in alternative assets through self-directed qualified retirement plans. The Trust Administrator reports directly to the Director of Operations and is responsible for management of trust accounts, reviewing legal and financial documents along with client services.

Requirements:

Ideal candidate has eagerness to provide exceptional customer service, attention to detail and accuracy. Experience in financial services, banking, accounting, finance, and real estate a plus. Specific experience with retirement plans, retirement investing and IRS retirement compliance a plus. Bachelor's and prior work experience a plus. Solid knowledge of Microsoft software, excel, word, outlook. Knowledge of Salesforce a plus.

Responsibilities:

Daily administration of retirement (IRA and 401K) accounts - entering incoming and outgoing transactions, processing Transfer/Rollover requests, Distributions, and entry of account closings and partial transfers. Implement/enforce regulatory requirements and risk mitigation policies. Respond to information requests via emails from website, facilitation of account login and monitor client service levels and frequently report satisfaction levels to management. Research and resolve problems and complaints. Participate in team projects. Cross-train to back up co-workers. Continuous communication with internal departments such as Accounting, Operations and Compliance.

Success Factors:

Favorable customer experience. Accurate and timely administration of transactions in client accounts.