Find & Apply For Customer Service Manager Jobs in Broomall, Pennsylvania

Customer relation manager Matthew R. Borden Heating and Cooling INC Broomall, PA Job Details Full-time $45,000 - $60,000 a year 1 hour ago Benefits Disability insurance Health insurance Dental insurance Paid time off Vision insurance Opportunities for advancement Qualifications Google Workspace Customer communication Administrative experience High school diploma or GED Driver's License Productivity software Full Job Description Job Overview At Matthew R. Borden Heating and Cooling INC, we believe that providing comfort to our community goes far beyond fixing HVAC equipment. We are a family-oriented team serving Broomall, Pennsylvania, and we take pride in treating every home as if it were our own. Right now, we are looking for a Customer Relation Manager to be the heartbeat of our office. You will be the first friendly voice our customers hear when they have an urgent heating issue or a routine maintenance request. This role is perfect for someone who genuinely enjoys connecting with people, solving logistical puzzles, and making someone's day a little bit brighter. You will work right alongside us in our Broomall office, where we emphasize open communication and mutual support. If you are organized, naturally kind, and looking for a workplace where your contributions are noticed and appreciated, we would love to welcome you into our growing family.

Salary Range:

$45,000.00 - $60,000.00 per year Benefits Annual Base Salary Based on Experience Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Mon-Fri Schedule Career Growth Opportunities Retirement Plan Hands on Training Disability Insurance Advancement Opportunities Long-Term Career Growth Retirement Plan 401K Requirements Minimum of one year in a customer-facing or administrative role. Strong proficiency in office software, specifically Google Workspace and scheduling tools. Clear, empathetic, and professional communication skills. Valid driver's license for occasional local errands. High school diploma or equivalent. Familiarity with HVAC or any home services industry terminology is a plus. Responsibilities Act as the primary voice of our company, answering incoming calls and emails with warmth and genuine care. Organize our service schedule to ensure our technicians are positioned to help our neighbors efficiently. Maintain accurate digital records of customer history and service agreements. Coordinate with our field staff to resolve scheduling conflicts and keep operations running smoothly. Proactively follow up with customers after service appointments to ensure they are happy with the results. Manage administrative tasks that keep our office organized and ready for the day ahead.