Find & Apply For Customer Service Manager Jobs in Hellertown, Pennsylvania

OFFICE & OPERATIONS COORDINATOR

Allure Lawn and Landscape Hellertown, PA 18055 $17 - $25 an hour - Full-time Apply with Indeed Allure Lawn and Landscape, a growing veteran-owned landscaping and property maintenance company serving the Lehigh Valley and Lake Wallenpaupack regions, is seeking an experienced, highly organized, and motivated Office & Operations Coordinator . This is an important position within our company. The ideal candidate will help oversee daily office operations, coordinate field crews, manage customer accounts, and ensure our scheduling and administrative processes run efficiently. We are looking for someone who takes initiative, communicates professionally, enjoys working with customers, and can manage multiple responsibilities in a fast-paced environment. Key Responsibilities Office & Business Operations Manage daily administrative operations and office communications. Maintain accurate customer records, work orders, and service information. Coordinate with management and field employees to ensure smooth daily operations. Assist with preparing estimates, proposals, and customer correspondence. Service Autopilot & Scheduling Manage and maintain our Service Autopilot software. Schedule and coordinate lawn maintenance, landscaping, and seasonal services. Prepare and update daily crew schedules and work assignments. Track job progress, scheduling changes, and customer service requests. Communicate schedule updates to customers and field crews. Billing & Customer Accounts Prepare, process, and distribute customer invoices. Maintain customer account information and payment records. Monitor outstanding balances and assist with accounts receivable. Follow up professionally on overdue invoices. Assist with billing questions and account adjustments. Customer Service Answer incoming phone calls and respond to customer emails. Schedule estimates and service appointments. Address customer questions and coordinate service requests. Maintain positive relationships with residential and commercial customers. Qualifications Previous experience in office administration, operations coordination, scheduling, or customer account management. Strong computer skills and experience with business management software. Experience with invoicing, billing, and accounts receivable. Excellent organizational, communication, and multitasking skills. Ability to work independently and prioritize responsibilities. Professional, dependable, and detail-oriented. Preferred Experience Service Autopilot or similar field-service management software. Landscaping, construction, HVAC, plumbing, or other service-based business operations. Coordinating field crews and managing recurring service schedules. Experience with customer relationship management (CRM) systems. What We Offer Competitive pay based on experience. Full-time employment. An opportunity to grow with an established, expanding company. A professional, team-oriented work environment. A position with meaningful responsibility and direct involvement in daily business operations. How to Apply Interested candidates are encouraged to submit their resumes.

Email:

info@allurelawn.com

Phone:

484-591-1771 — Call to schedule an interview.

Website:

www.allurelawn.com Allure Lawn and Landscape Veteran-Owned | Design

• Installation
• Maintenance

Snow Management Pay:

$17.00 - $25.00 per hour Expected hours: 40.0 per week

Benefits:

Flexible schedule Paid time off

Work Location:

In person