Find & Apply For Customer Service Manager Jobs in Manheim, Pennsylvania

Purpose:

The Corporate Service Manager oversees service operations across all four locations. The role ensures business efforts are aligned with the organization's financial and operational objectives to maximize profitability, optimize efficiency, maintain top-tier service standards, and foster a collaborative working environment.

Responsibilities:

Operational Oversight:

Supervise and manage service operations across multiple locations, maintaining consistent service quality and turnaround times. Develop and implement standardized processes and best practices for equipment repair, diagnostics, and customer service across all service centers.

Team Leadership and Development:

Lead, mentor, and train service managers to enhance technical skills and ensure adherence to safety and service standards. Conduct regular performance evaluations, set goals, and provide feedback to drive continuous improvement.

Customer Service Excellence:

Establish high standards for customer service, ensuring all locations prioritize customer satisfaction and quick resolution of service-related issues. Work closely with Service Managers to handle escalated complaints and issues.

Inventory and Asset Management:

Monitor department expenses to ensure availability and cost-effectiveness. Oversee equipment and tool maintenance, ensuring all assets are in safe, working order.

Financial Management and Reporting:

Prepare service budgets and optimize resources to meet financial targets. Analyze financial data from each location, preparing reports for the Leadership Team to assess performance and identify areas for improvement. Develops and implements Service Department employee compensation plans

Compliance and Safety:

Ensure all locations' service departments comply with health, safety, and environmental regulations. Develop safety protocols and enforce training programs to minimize workplace accidents and promote safe practices.

Strategic Planning and Growth:

Participates as a member of the Corporate Leadership Team Work with the Leadership Team to identify growth opportunities, such as new services or expansion into new markets. Continuously assess industry trends, recommending and implementing strategies to keep the company competitive. This job description is not intended to be all-inclusive and the employee will also perform other reasonable related business duties as assigned by the immediate supervisor or other leadership as required. Company reserves the right to revise or change job duties and responsibilities as the need arises.

Experience, Education, Skills and Knowledge:

Education :

Bachelor's degree in business management, engineering, or related field preferred.

Experience :

Minimum 5 years of experience in service management or a similar role, ideally within equipment repair, agriculture, or power tools industry preferred

Skills :

Strong leadership, communication, and problem-solving skills. Proficiency in service management software and basic financial analysis.

Travel :

Valid insurable driver's license. Travel between locations is required, and the ability to work flexible hours is essential.

Working Conditions :

This position involves office and shop floor environments, with time spent both at a desk and around equipment.