Find & Apply For Customer Service Manager Jobs in Stowe, Pennsylvania

```Duties

• ```•Answer phone calls for incoming service requests•Research the specific customer in real time to qualify the customer's equipment and service history.
• Originate service work orders (SWO's) and confirm diagnostic or maintenance appointment based on priority/region and calendar availability
• Coordinate with technicians on their daily and weekly appointments based on their calendar availability, their technical ability, and our daily/weekly capacities.
• Coordinate with the national account reps on their service and maintenance needs
• Review daily completed SWO's with technicians and prepare corrective repair quotes for signature approval
• Maintain monthly, quarterly and annual account maintenance schedules.
• Manage customer relations through professional communications, offer technical advice when pertinent.
• Be willing and available for continued work opportunities, to grow professionally with an exciting, new-to-me company. Offer constructive input and solutions to challenges. Aid in the growth of the company where you can. ```Qualifications```
• 3 years of Service coordination experience in a related field
• Experience directing employees in a supportive and team effort manner
• Relentlessly organized
• you run on lists and systems, not memory
• You're a doer
• you'd rather fix it than report that something is broken
• You take responsibility without being asked
• You learn software fast and aren't intimidated by a system you've never seen
• Strong phone prescence : clear, warm, and willing to make the awkward call
• Organized under interruption; five open threads, none dropped
• Comfortable with numbers; invoices, quantities, prices, balances
• Trades experience is a big plus, not a requirement
• we will teach you. Experience in a similar coordinating or dispatch role is also a plus
• CRM experience is also a plus
• Excellent communication and interpersonal skills
• Supervisory experience is preferred

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Note:

This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, qualifications, or requirements associated with the job. Summary As a Service Coordinator, you will orchestrate service delivery, coordinate technician activities, and ensure seamless communication between customers, technicians, and management. Reporting to the Service Manager, you will leverage strong industry knowledge, repair diagnostics, and customer service skills to schedule repairs, prepare estimates, and maintain accurate service records. Your role will focus on optimizing workflows, improving labor and management relations, and delivering exceptional customer experiences through proactive communication and organized administrative support. Come join our team and help drive highly efficient service operations and exceptional customer satisfaction.

Job Type:

Full-time Pay:

From $60,000.00 per year

Benefits:

Dental insurance Health insurance Paid time off Retirement plan Vision insurance

Work Location:

In person