Find & Apply For Customer Service Manager Jobs in Providence, Rhode Island

Description We are looking for a compassionate and highly organized Coordinator I to support income-eligible customers in Providence, Rhode Island. In this Administrative Assistant role, you will serve as a key connection between customers, community organizations, and internal teams, helping individuals access programs that can reduce energy cost burdens and improve service support. This Long-term Contract position requires strong communication, sound judgment, and the ability to manage sensitive situations with professionalism while representing customer needs effectively.

Responsibilities:

• Provide individualized assistance to customers regarding billing concerns, payment arrangements, energy assistance resources, outage readiness, and available support programs.
• Build productive partnerships with community agencies, advocacy organizations, and internal departments to exchange information and strengthen customer support pathways.
• Expand outreach efforts by identifying effective ways to connect with income-eligible residents and encourage participation in company assistance offerings.
• Act as a trusted resource for external partners by clarifying program options, referral processes, and customer support services.
• Coordinate responses for complex or sensitive customer situations, including cases requiring personalized service and careful follow-up.
• Maintain ongoing collaboration with internal stakeholders and outside organizations to deliver informed guidance and appropriate service solutions.
• Gather insights from customer interactions and community engagement activities to help inform future program planning and service improvements.
• Represent the organization at community events and public outreach programs designed to engage customers who may benefit from assistance resources.
• Prepare and distribute informational materials, training content, and program communications while ensuring alignment with policy and regulatory expectations.
• Document customer activity, track outcomes, and support reporting needs while following established procedures, quality standards, and compliance requirements. Requirements
• Demonstrated experience in customer service, administrative coordination, or a related support role.
• Strong written and verbal communication skills with the ability to work effectively with customers, agencies, and internal stakeholders.
• Ability to manage documentation, reporting, and case details with accuracy and attention to detail.
• Proficiency with Microsoft Office applications, including Excel, Word, and PowerPoint.
• Experience handling billing support, payment-related issues, referrals, or similar customer assistance processes.
• Working knowledge of policies, procedures, and compliance expectations in a regulated or service-driven environment.
• Strong problem-solving and negotiation skills, with the ability to manage sensitive customer situations professionally.
• Spanish language skills are a plus, along with flexibility to travel locally for community outreach activities.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .