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Now viewing: Commercial Supply Coordinator
O
Openwork
Commercial Supply Coordinator
Job Description
Openwork is currently engaged in a search to find a Customer Service Representative for a well-established company located in Cedar Park, Texas. In this role, you'll be responsible for supporting customers by answering inquiries, resolving issues, processing orders, and ensuring a positive overall customer experience. This is a great opportunity for someone who enjoys helping others and thrives in a fast-paced, team-oriented environment. As a Customer Service Representative, you'll be responsible for:
- Responding to customer inquiries via phone, email, or chat in a timely and professional manner
- Providing accurate product or service information and resolving issues efficiently
- Processing customer orders, forms, applications, and requests
- Maintaining accurate records of customer interactions and transactions
- Following up with customers to ensure satisfaction
- Escalating complex issues to the appropriate departments when necessary
- Supporting internal teams with customer-related tasks and communication
- Maintaining a positive, empathetic, and professional attitude toward customers
- Meeting or exceeding customer service KPIs and quality standards
- Learning about products and services to provide informed, effective support What you'll need:
- High school diploma or equivalent (Associate or Bachelor's degree a plus)
- Experience in customer service, inside sales, administrative support, project coordination, retail, hopspitality, manufacturing, or construction related industries.
- Experience preparing quotes, processing orders, or coordinating customer projects.
- Familiarity with Microsoft Excel and Quick Books.
- 1-3+ years of experience in a customer service, call center, or client-facing role
- Strong communication and active listening skills
- Basic computer proficiency, including Microsoft Office Suite (Word, Excel, Outlook)
- Ability to multitask, prioritize, and manage time effectively
- Excellent problem-solving skills and attention to detail
- Positive and customer-focused attitude
- Knowledge of residential construction, door hardware, bath hardware, or building materila is a plus but not required.
Perks:
- Hourly rate of $18-$21, based on experience
- Career growth opportunities
- Benefits including vision, medical, and dental coverage
- Paid training and supportive team environment
- Great company culture and work-life balance
- Monday-Friday 7:00am-4:00pm Click on Apply Now to be considered for the Customer Service Representative role in North Austin, or visit our website www.