Find & Apply For Customer Service Manager Jobs in Gainesville, Texas

Salary Not Available

Position range in Cooke County $12.05 - $21.08 Per hour Service Supervisor (Gainesville)

RANDALLS FOOD MARKETS INC ET AL RANDALLS FOOD & DRUGS LP

Occupation:

First-Line Supervisors of Food Preparation and Serving Workers

Location:

GAINESVILLE, TX - 76240

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment, Day Shift

Posted:

10/06/2026

Positions available: 1

Source:

WorkInTexas

Web Site:

WorkInTexas

Onsite /

Remote:

Work onsite all of the time

Updated:

10/09/2026

Expires:

01/29/2027

Job #: 17077656

Job Requirements and Properties

Help for Job Requirements and Properties. We Hire Vets

Employers whose workforce is composed of at least 10 percent military veterans are eligible to receive a "We Hire Vets" employer recognition decal to proudly display on their storefront, an decal. Work Onsite

Full Time Age

18 and up Schedule

Full Time Job Type

Regular Duration

Permanent Employment Shift

Day Shift Benefits Help for . Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving. Position Summary The Service Supervisor supports the overall operation of the front end by helping lead, coach, and develop associates while delivering excellent customer service. This role helps ensure checkout operations run efficiently, company procedures are followed, and customers receive a friendly, accurate, and professional experience. Key Responsibilities

Provide friendly, prompt, and professional customer service.

Supervise and support front-end associates during assigned shifts.

Help coordinate cashier coverage, breaks, lunches, and daily front-end activities.

Monitor checkout lanes and respond to changing customer traffic to maintain efficient service.

Assist customers with questions, concerns, refunds, and other service-related needs.

Help resolve customer concerns professionally and involve management when appropriate.

Coach associates on customer service expectations, operational procedures, and job performance.

Support the training and development of new and existing associates.

Promote teamwork, communication, accountability, and a positive work environment.

Ensure cash-handling and front-end procedures are followed accurately.

Assist with register functions, transactions, overrides, and other authorized front-end activities.

Monitor the front end for cleanliness, organization, safety, and proper presentation.

Help ensure supplies and equipment are available and functioning properly.

Communicate operational concerns, staffing needs, customer issues, and associate performance matters to management.

Follow company policies, safety standards, security procedures, and applicable regulations.

Assist other departments and perform additional duties as business needs require.

Leadership Expectations

Lead by example and demonstrate a strong commitment to customer service.

Provide clear direction and maintain consistent expectations.

Coach associates respectfully and recognize strong performance.

Stay calm and professional during busy periods or challenging customer situations.

Encourage associates to work together and provide customers with a positive shopping experience.

Support management in maintaining an efficient, productive, and customer-focused front end.

Qualifications

Strong customer service and communication skills.

Ability to provide direction and coach associates effectively.

Strong organizational and problem-solving skills.

Ability to work effectively in a fast-paced retail environment.

Dependable, professional, and able to handle multiple priorities.

Ability to maintain confidentiality and handle sensitive situations appropriately.

Previous retail, customer service, cashier, or leadership experience is preferred.

Physical and Scheduling Requirements

Ability to stand and walk for extended periods.

Ability to bend, reach, lift, and perform other physical activities associated with retail operations.

Ability to work a flexible schedule based on business needs, including evenings, weekends, and holidays.

Writing approach We also provide a variety of benefits including: Competitive wages paid weekly Access to up to 50% of your earned wages before payday, via our partnership with Stream

Associate discounts

Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)

Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits

Leaders invested in your training, career growth and development

An inclusive work environment with talented colleagues who reflect the communities we serve About Us Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (

NYSE:

ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. Disclaimer The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process. Albertsons is an Equal Opportunity Employer This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records. Job seekers with a felony conviction will be considered on a case by case basis. Positions are available for various shifts and will be discussed at the time of the interview. Pay will be depending on experience.