Find & Apply For Customer Service Manager Jobs in Roanoke, Texas

About the Role As our Customer Success Manager, you'll connect our customers with our sales and engineering teams. Once a deal closes, you'll own the implementation of SPERE Power at the customer's locations, from kickoff to go-live. You'll also train the customer's team so they're confident using the system's full capabilities. You're organized, you communicate well, and you enjoy helping people succeed with new technology. What You'll Do Lead SPERE Power implementation projects across multiple customer locations, from kickoff through go-live, including timelines, milestones, resources, and customer communication. Coordinate with sales on customer expectations and with engineering on technical requirements, installation, and scheduling. Integrate customer equipment into the SPERE Power platform by collecting and uploading photos of HVAC units, refrigeration systems, kitchen equipment, and other building systems. This includes capturing nameplate and model details so each asset is correctly identified and set up in the software. Climbing on commercial roofs will be required. Organize and maintain accurate equipment records for every location, and work with engineering to confirm assets are connected and reporting correctly. Serve as the customer's main point of contact during implementation, keeping them informed and resolving issues quickly. Enroll facility managers and technicians in SPERE Power's SMS alerts during onboarding, and make sure they understand what each alarm, temperature, and energy alert means and how to respond. Plan and deliver training, both on-site and virtually, on the platform's dashboard, alerts, and reporting for customer staff at every level, from store and site managers to owners and facility teams. Walk customers through their first savings reports and explain their energy data in plain language. Help customers understand and participate in demand response events, including what to expect and how those events earn them revenue. Build and maintain training materials such as guides, checklists, and quick-reference documents, including an equipment photo guide so customer staff know what to capture. Track project status, risks, and customer feedback, and share updates with internal teams. Check in with customers after go-live to confirm they're seeing savings, and spot opportunities for more training or for adding locations. Collect customer feedback and share it with engineering and leadership to help improve the product and the implementation process. What We're Looking For 1-3+ years of experience in customer success, implementation, project management, account management, or a similar customer-facing role. Proven ability to manage several projects at once, often across multiple customer locations, and keep them on schedule. Working knowledge of commercial HVAC, building automation systems (BAS), thermostats, or energy management. You don't need to be a technician, but you should be comfortable discussing equipment and controls with engineers and facility staff. Strong communication and presentation skills, with the ability to explain dashboards, alerts, and energy data in plain language to restaurant managers, dealership staff, and facility teams. Experience creating training materials or leading training sessions, both in person and virtually. Comfort with software platforms and data, including reading usage reports and helping customers understand their savings. Proficiency with CRM and project management tools such as HubSpot and Microsoft 365. Willingness to travel regularly to customer sites. Valid driver's license and reliable transportation. Nice to Have Experience in energy services, utilities, demand response programs, or building automation. Background working with multi-site operators such as QSR franchises, auto dealerships, or facilities management. Bachelor's degree in business, engineering, energy management, or a related field. PMP, CAPM, or another project management certification.

Pay:

$50,000.00 - $70,000.00 per year

Benefits:

Health insurance Paid time off

Work Location:

Hybrid remote in Roanoke, TX 76262