Find & Apply For Customer Service Manager Jobs in Clearfield, Utah

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CNA REQUIRED

At FirstLight Home Care of Layton, you can do something that makes a positive difference in someone's life. Our professional caregivers provide safety, comfort and companionship for the elderly and adults who need support. But we do more than make a meal or help with mobility. We establish meaningful relationships built on trust and respect and we enrich the lives of our clients by helping them have their best day, every day. As a Client Care Manager with FirstLight, you'll work closely with caregivers and clients to establish quality and caring services. You will manage all areas of organizational operations, supervise client services and caregivers, and directly interface with clients and family members. Your energy and proactive approach will help foster a positive workplace culture while maintaining smooth daily operations. Why You'll Love Working for Us We've done our own research and understand what team members want most: Caregivers-first mentality

• Caregivers are the heart and soul of our company and we do what it takes to create a safe and caring environment where appreciation and recognition for their hard work is clear. Support
• Our office team is very involved in the day-to-day of our clients and caregivers. We will be there to support you any time, day or night. Communication
• We'll make sure you know what to do, where to go and that you have what you need to perform your job successfully. Flexibility
• We'll do our best to provide flexible options that work with your schedule. Education/Learning/Training
• We offer free learning, training and development opportunities to help you grow in your position and gain professional experience for future opportunities. Time off
• We believe it's important to take time off to focus on self-care and those you care for most.

Fair, competitive pay What You'll Do Conduct care consultations with prospective clients and families Manage the client intake process Own and manage the caregiver schedule to ensure all client shifts are fully staffed at all times Respond quickly to call-outs, emergencies, and schedule gaps, including finding coverage on short notice Ensure no missed shifts by proactively confirming coverage and resolving conflicts before they occur Facilitate client/caregiver introductions with every new client and with every new caregiver Perform initial and ongoing in-home evaluations Oversee the hiring process for caregivers and manage orientation/onboarding Work closely with caregivers to provide support, coaching and ongoing caregiver training Step in to provide direct care coverage when needed to ensure continuity of service (including short-notice situations) Why You'll Be a Great Fit You have a high school diploma or general education degree (GED); and two (2) years related home health care/private duty care experience and/or training; or equivalent combination of education and experience. Current and active CNA Certification Previous, successful management experience required You're a natural leader with caring and respectful interpersonal skills You are a good listener with excellent communication skills You make it your mission to find solutions to any problems you encounter Others say you have an upbeat, positive attitude Happiness, laughter and having fun are important to you You bring a solutions-first mindset and maintain a positive, team oriented attitude even in high pressure, challenging situations. What this role really requires This is a fast-paced, startup environment where needs can change quickly.

Success in this role requires:

A willingness to step in and solve problems, especially when schedules change or issues arise unexpectedly Availability to support urgent client or caregiver needs outside of standard business hours when necessary A high level of ownership and accountability. You don't wait to be told what to do. Comfort wearing multiple hats and helping wherever needed. Ability to handle high level of context switching between tasks as priorities shift Join us in a role where your leadership drives a positive workplace experience for caregivers and helps our clients have their best day every day! If you're ready to make an impact through energetic management and exceptional service delivery, we want to hear from you!

Pay:

$50,000.00

• $55,000.

00 per year

Benefits:

Paid time off Professional development assistance

Work Location:

In person