Find & Apply For Customer Service Manager Jobs in Fairfax, Virginia

We're seeking a motivated Sales & Customer Account Manager to join our contractor supply team, specializing in epoxy flooring products, polished concrete materials, and equipment sales . This in-office role will be based in Fairfax VA to open a new store location, focuses on managing customer accounts, handling inbound sales inquiries, and proactively building new B2B relationships with contractors in the coatings and concrete industry. Industry experience is required.

Note:

This is a product tech support and sales role (not flooring installation) within a retail/wholesale contractor supply business, working in a showroom/office/warehouse setting. CoreField Supply - A National Multi-State B2

B Contractor Supply Company:

Position:

Customer Account Manager, Floor Coatings Position Type:

Full Time Classification:

Exempt Annual Pay:

Up to $150,000.00 (Base Salary

+ Commission

+ Bonus's)

Job Summary:

Clean Pro Supply LLC dba CoreField Supply is a Rochester, NY based national distributor of equipment, supplies, chemicals, and technical support for service contractors in the following fields; cleaning and restoration, pressure washing, concrete surface profiling, concrete polishing, and industrial epoxy floor systems. Conducting sales and service via brick-and-mortar stores, and sales via e-commerce website, social media, email blasts, phone orders, and Amazon, we take pride in providing the best quality service, education of our customers, product knowledge, and custom tech support through first-hand experience. This role will focus on supporting customers with tools, supplies, & equipment related to concrete surface prep (grinding) & polishing, industrial epoxy floors, concrete sealers & stains, and other decorative concrete products. Other verticals include tools, supplies, & equipment related to carpet cleaning, water restoration, pressure washing, etc. Ready to jumpstart a new career with a rapidly growing national distributor? Do you have a passion for educating customers on the best tool or product for the job? Do you have a proven track record of relationship building and promoting sales? The Account Manager is responsible for creating and establishing lasting business relationships with both new and existing customers discovered through prospect lists, social media, local/regional/national segments, and for promoting sales. The Account Manager will utilize our specialized CRM to develop a strategy for maintaining existing customer relationships, prospecting new customer leads, qualifying new customer leads, educating all leads on products/services we offer, as well as the benefits and value we provide. Further, the Account Manager will build knowledge of customers' business needs and requirements in order to suggest the most effective products and services for the customer.

Responsibilities:

• Advise customers on CoreField's products and services and respond to questions and assist with technical inquiries and issues.
• Develop knowledge of customers' business, needs, and requirements to determine the most effective services/products.
• Utilize our existing database of leads and customers to build and sustain customer relationships and sales.
• Maintain relationships with existing customers / leads within assigned territories.
• Respond to inquiries and make suggestions to potential customers based on customers' needs.
• Generate consistent sales growth trends through effective lead management utilizing a supportive partnership approach to consult customers in a fair and ethical manner.
• Use customer feedback to assist with CoreField Supply buying decisions.
• Proactively learn about new products and services and inquire about desired products and services from customers or potential customers.
• Communicate effectively with all in-house team members. Be creative. Provide insight for daily operation and strategy. Be receptive to feedback and instruction.
• Attend and/or plan training workshops, expos, and other industry trade shows.

Requirements:

• Strong technical skills and knowledge
• Proactive sales promotion and relationship building skills
• Strong verbal and written communication skills
• Positive and energetic
• 1-3 Years Experience as an account manager, inside sales representative, or field service experience (preferred)
• Able to periodically travel
• Regular attendance and availability to customers
• Able to lift at least 60 pounds and to bend, twist, and carry equipment and supplies
• Must be proficient with use of a computer, cell phone, and other electronic equipment

Benefits:

• Competitive base pay + commission rates + performance bonus
• Paid vacation, paid sick time, 401k with company match, health, dental, and vision insurance options, & more
• Weekly pay with direct deposit
• Company events and trade shows
• Office / showroom / warehouse setting

Job Types:

Full-time, Contract Pay:

$52,000.00 - $150,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person