Find & Apply For Customer Service Manager Jobs in Lorton, Virginia

Overview HVAC Service Manager Lead People. Drive Performance. Build Winning Teams. Are you a proven HVAC leader who knows how to develop technicians, drive results, and build a culture of accountability? At F.H. Furr , we're looking for an experienced HVAC Service Manager to lead and coach a team of residential service technicians while driving operational excellence, customer satisfaction, and revenue growth. If you're passionate about mentoring others, improving performance, and helping technicians reach their full potential, this is an opportunity to make a lasting impact with one of the region's most respected home service companies. Why Choose F.H. Furr? Top-of-market compensation Performance-based bonus opportunities Comprehensive medical, dental, and vision insurance 401(k) with company match Paid time off and holidays Career advancement opportunities within a growing organization Supportive leadership and a strong team culture About F.H. Furr For more than 40 years, F.H. Furr has delivered trusted plumbing, HVAC, and electrical services to homeowners throughout Virginia, Maryland, Delaware, and Washington, D.C. With over 850 employees and more than 600 service vehicles on the road, we've built our reputation on integrity, quality workmanship, and exceptional customer care. What You'll Do Develop and Lead Your Team Coach, mentor, and train HVAC service technicians to improve technical and customer-facing skills Conduct ride-alongs and performance reviews Create individual development plans and help technicians achieve their goals Foster a culture of accountability, teamwork, and continuous improvement Drive Performance and Growth Monitor and improve key performance metrics, including revenue, close rates, and average ticket value Help technicians identify opportunities to deliver solutions that meet customer needs Partner with leadership to achieve department goals and growth objectives Manage Daily Operations Ensure efficient scheduling, staffing, and workflow management Collaborate with dispatch and customer service teams to maximize productivity Resolve customer concerns and support a world-class service experience Maintain Excellence Uphold company standards for safety, workmanship, and professionalism Promote best practices and ensure compliance with industry regulations Lead by example and set the standard for exceptional service What We're Looking For Previous leadership experience managing residential HVAC service teams Strong coaching, mentoring, and performance management skills Proven ability to motivate teams and drive results Extensive residential HVAC knowledge and technical expertise Strong communication and problem-solving abilities Passion for developing people and creating high-performing teams Leadership Profile The ideal candidate is a hands-on leader who enjoys being in the field, coaching technicians, solving challenges, and celebrating team success. You know how to balance accountability with support, inspire others to perform at their best, and create an environment where people can grow both personally and professionally. Performance-Based Rewards Your success will be measured by the success of your team. This position offers bonus opportunities tied to key performance indicators, including: Revenue growth Team performance Customer satisfaction Technician development and retention Operational efficiency When your team succeeds, you succeed. F.H. Furr may conduct a pre-employment background check and drug screening in accordance with applicable laws. Posted Min Pay Rate USD $100,000.00/Yr. Posted Max Pay Rate USD $130,000.00/Yr.