Find & Apply For Customer Service Manager Jobs in Springfield, Virginia

It's 1099 position. Work hours 9a.m-6:30p.m Monday- Saturday. Sunaday closed. Saturdays are mandatory. To be considered and to schedule an interview please text "1099" to 202-445-4436.

Key Responsibilities:

Sales & Upselling:

Actively promote and upsell services, including tints, PPF, ceramic coatings, detailing, and wraps to maximize revenue.

Customer Reviews:

Ensure at least one-two five stars Google reviews per day by providing exceptional customer service, including thoughtful gestures like offering refreshments and ensuring vehicles are clean before departure.

Complaint Resolution:

Address and resolve customer complaints promptly to maintain high satisfaction and prevent negative reviews.

Team Coordination:

Communicate with the call center and staff to ensure smooth operations. Handle issues independently and escalate only if necessary.

Calendar Management:

Organize the shop schedule and ensure all team members understand their tasks, including payment collections for mobile jobs.

Shop Cleanliness & Inventory:

Maintain a clean, welcoming environment and manage inventory to avoid shortages.

Operational Oversight:

Ensure all operations run smoothly

Qualifications:

Experience in customer service or front desk management, preferably in an auto shop or related industry. Excellent communication and interpersonal skills. Strong leadership and problem-solving abilities. Sales-oriented mindset with a focus on upselling and maximizing revenue. Exceptional organizational skills and attention to detail. Ability to work independently and proactively address issues.

Pay:

$18.00 - $25.00 per hour

Work Location:

In person