Find & Apply For Customer Service Manager Jobs in Sterling, Virginia

Customer Service Manager Experience Required (part of Kroger)

• 3.4 Sterling, VA 20167 $18 - $23 an hour - Full-time Schedule an interview Company Overview Harris Teeter's history began with a commitment to high-quality products, clean stores, and superior customer service. Today, the company operates grocery stores across several states and the District of Columbia. Job Summary Lead a retail customer service team and help create a welcoming, well-organized store experience. You'll guide daily operations, support employees, and respond to customer needs.

Your impact:

Strong service and smooth store operations benefit customers and help the team work confidently together. Duties Supervise and develop employees, including recruiting, interviewing, employee orientation, training, and shift management. Support customer service, cashiering, cash handling, and point-of-sale (POS) systems; address customer concerns with clear communication and phone etiquette. Coordinate sales, merchandising, stocking, pricing, purchasing, and inventory management and control. Assist with payroll, bookkeeping, budgeting, and basic retail math; apply negotiation and time-management skills to daily operations. Lead store and sales operations, using management, leadership, and organizational skills to keep work on track. Requirements Retail management, store management, operations management, or assistant manager experience; supervising experience and retail industry sales team management experience are preferred. Customer service, retail sales, sales management, team management, and managerial communication skills. Familiarity with POS systems, inventory control, retail store product knowledge, and cash handling; wireless sales or grocery store experience is a plus. Basic math and retail math skills; multilingual or bilingual abilities are welcome. Experience with training and development, employee orientation, recruiting, interviewing, payroll, bookkeeping, purchasing, or budgeting is helpful.

Pay:

$18.00 - $23.00 per hour Expected hours: No more than 40.0 per week

Benefits:

Dental insurance Health insurance Paid time off Parental leave Tuition reimbursement Vision insurance

Work Location:

In person