Find & Apply For Customer Service Manager Jobs in Winchester, Virginia

Customer Account Advisor Help Customers. Build Relationships. Build Your Career. As a Customer Account Advisor at Aaron's, you'll play an important role in helping our customers successfully complete their lease agreements and reach ownership. This is a people-focused position . You'll get to know your customers, understand their situations, answer questions, find solutions and help them stay on track with their accounts. You'll communicate with customers both over the phone and face-to-face , including occasional visits to their homes. You'll also work closely with the rest of the store team to deliver great customer experiences and keep the store running smoothly. If you enjoy talking to people, solving problems and building relationships, this could be a great fit. What You'll Do Build genuine relationships with customers and provide personalized service Communicate with customers by phone and in person regarding their lease agreements Help customers understand their lease options and the benefits of staying current Follow up with customers regarding upcoming or missed payments and renewal opportunities Maintain accurate customer information and account notes in our computer system Schedule and document customer payment appointments Help the Customer Account Manager achieve daily, weekly and monthly account goals Visit customers in their homes when needed to discuss their accounts Assist with merchandise deliveries and pickups Load, secure and protect merchandise in company vehicles Safely operate company vehicles Clean and prepare returned merchandise for future customers Complete required vehicle and route documentation Support the Sales Team and other store operations as needed Take on additional responsibilities as you grow and develop with the company What Makes You Successful The best Customer Account Advisors are people people .

You should be someone who:

Connects easily with different types of people Listens first and genuinely wants to help Can have difficult conversations while remaining respectful and professional Explains things clearly and simply Is comfortable asking for a payment or commitment when necessary Can stay organized while managing multiple customers and priorities Is confident on the phone and in person Brings energy, reliability and a positive attitude to work Takes pride in representing Aaron's in the community You don't have to know everything on day one. We'll provide training and help you learn the business. An Opportunity to Grow At Aaron's, Customer Account Advisor can be much more than a job title. It can be the beginning of a career. As you learn our business, develop your customer relationships and demonstrate your leadership abilities, you can pursue opportunities to advance within the store and the company.

One possible career path:

Customer Account Advisor → Customer Accounts Manager → General Manager You can also grow into other areas of the business, including sales and store leadership. The Details Must be at least 21 years old Valid driver's license and satisfactory driving record required Must meet applicable DOT requirements High school diploma or equivalent preferred Previous retail or customer service experience preferred Strong communication and interpersonal skills Comfortable using computers and learning new systems Professional appearance and telephone etiquette Able to multitask and stay organized in a fast-paced environment Ability to work a varying schedule between 8:00 AM and 9:00 PM Able to lift up to 50 lbs. independently and up to 300 lbs. using a dolly Must be willing to make occasional customer visits and assist with deliveries and merchandise handling What You Get at Aaron's We believe our team members are our greatest asset. That's why we offer: Paid time off, including vacation, sick days and holidays Medical, dental and vision insurance 401(k) with company matching Career training and development Performance incentives Advancement opportunities Why Aaron's? We're in the business of helping people get the things they need for their homes—and the relationships we build with our customers are at the heart of what we do. If you're someone who enjoys helping people, solving problems, having conversations and being part of a team , we'd love to meet you. Your next career opportunity could start right here at Aaron's.

Job Type:

Full-time Pay:

From $14.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person