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Sales Support Johnson

RV - 3.2

Fife, WA Job Details Full-time $20 - $24 an hour 15 hours ago Qualifications Customer communication Full Job Description Job Details Job Type Full-time Fife, WA Description We have an immediate opening for Sales Concierge that will directly assist our Sales department. You would be the go to person to answer all questions customers may have during the walk thru process as well as after if contacted by customer or direct them to the proper advisor for answers. Be the contact point for the customer during their delivery day for any questions they may have. Direct customer through proper department's day of delivery once orientation has been completed. Close up RV so that it's ready for transit.

REQUIREMENTS ESSENTIAL FUNCTIONS

Perform orientation on all makes and models of RV's day of customer delivery Educate customer on how to operate their new RV within two hours Notify delivery coordinator of all issues that may become a problem during the walk thru Create and maintain a safe work environment that meets all requirements Hold a very high standard of customer service throughout the delivery process Demonstrates Corporate Values in action within the department and organization Set up both the red-carpet display and unit before customer arrives to take delivery Go over all 'Due Bill' items and promises made to the customer to make sure they have been completed day before delivery date Help to transport RVs on the lot when there are no delivery dates set

ADDITIONAL RESPONSIBILITIES

Assumes other activities and responsibilities from time to time as directed Commitment to ongoing personal and professional along with product knowledge Provides orientation videos of our own products to post on the website Ability to walk up to 3 orientations per day if needed

PERFORMANCE METRICS

Maintain 90% or higher for CSI surveys measured on a monthly basis by delivery coordinator. 100% completion of delivery setup of red carpet and unit before customer arrives at dealership. Effectively perform an orientation walk thru to customers satisfaction within 2 hours. Inspect unit and 'Due Bill' items for completion the day before customers delivery date. Problem solves issues that may come up during delivery to ensure customer satisfaction.

EDUCATION AND EXPERIENCE

Prior customer service skills is a plus Prior role or training Problem solving skills is a plus Prior training in communication is a plus Proven ability to train, and educate people

PERSONAL CHARACTERISTICS

Ability to set and meet goals Meticulous attention to detail High degree of problem-solving skill High customer satisfaction skills Well-developed interpersonal skills. Ability to get along with diverse personalities. Tactful, mature. Ability to be decisive and able to recognize and support the organization's preferences and priorities. Strong communication skills, written and verbal. Results oriented with the ability to balance other business considerations.