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Brand Accounts Manager Telegra

• Kennewick, WA

• In person Telegra is the platform behind some of the fastest-growing online healthcare brands in the country. When a company wants to sell weight-loss, hormone or wellness treatment online, we power everything behind it: the licensed doctors, the pharmacy network, the checkout and payments, and the systems that get medication to patients' doors safely. Our brands build the business. We make it run. We hold ourselves to a standard most companies don't. Problems get owned, not passed along. Promises get kept, with dates. Results are measured, not assumed. The people who do well here take that personally. The role As a Brand Accounts Manager, you're the person a brand's founders depend on to get their business live and keep it growing. You'll lead brands from the day they sign through launch, their first sales and the months that follow. You're accountable for one thing above everything else: that the brands you manage succeed and stay. What you'll manage New brand launches: taking each brand from signed contract to live business, coordinating our medical, pharmacy, product and engineering teams to hit tight timelines.

Pharmacy and product setup:

making sure every medication, price and pharmacy route is configured correctly, verified and working before a single patient sees it.

Technical integrations:

working alongside our engineers with brands that connect their own websites and apps to our platform. You'll learn how the system works and become the person who can explain it.

Compliance readiness:

guiding brands through industry certifications and regulatory requirements so they can sell and advertise legally.

Issue resolution:

owning every client problem from first report to final fix, keeping the client informed at every step.

Account health:

watching the signals (order trends, responsiveness, open issues) and stepping in before a brand slips.

Growth:

spotting where a brand is leaving money on the table, and connecting them to the resources that help them scale. The standard Replies within 2 hours. Resolutions within 1 business day. Every question closed with an answer, an owner and a date. Every setup verified, never assumed.

Every number tracked:

retention, launch speed, response time. You'll always know where you stand. Who we're looking for Proven experience in brand, client or account management. You've owned client relationships and been accountable for their results. A problem solver who goes to the root. You don't just fix the issue in front of you. You find out why it happened and make sure it doesn't happen again. A systems thinker. You see how the pieces connect, and you build processes that make the work easier the next time. Someone who sees the business through the client's eyes. You understand what a founder is risking, and you treat their success like it's your own. Someone ambitious about their own growth. You want to be great at this, and you have a track record that shows it. Clear, direct communication, written and spoken. Comfort with technology and a drive to master the technical side of our platform. This role is not for you if you want a job that stays the same every day, need step-by-step instructions before acting, or believe that handing a problem to another team means it's handled. What you'll get Monthly medical contribution, plus dental and vision coverage 401(k) with a 3% company match Wellness and gym benefits Paid time off Real ownership, high visibility with leadership, and a clear path to grow as this team expands How to apply Send your resume and a short note to jordan.w@telegramd.com.

Pay:

$20.00 - $28.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 3% Match Dental insurance Employee discount Health insurance Paid time off Vision insurance Application Question(s): "Walk me through your last three jobs. For each one, why did you join, what did you leave better than you found it, and why did you leave?" "You get one question to ask a brand's founder on day one, before anything else. What do you ask, and why that one?" "A brand you manage is about to cancel. It's not entirely your fault: a pharmacy delay and a product bug both contributed. It's Monday morning. What do you do, hour by hour?" "What's a standard you hold yourself to that nobody else would ever notice if you dropped it?"

Work Location:

In person