Find & Apply For Customer Service Manager Jobs in Oconomowoc, Wisconsin

The Shift Manager supports daily store operations by providing on-site leadership during assigned shifts and serves as an extension of the Store Manager and Assistant Store Manager. This role rotates between supervising front-of-house operations (cashiers, customer service, voucher assistance, cash office) and back-room operations (sorting, pricing, production, and donations). The Shift Manager helps carry out the Store Manager's direction by ensuring operational efficiency, a positive customer experience, staff and volunteer engagement, and consistent alignment with the organization's mission and values. Serve as the acting manager on duty during assigned shifts Provide direction, coaching, and support to staff and volunteers Ensure staffing coverage, break compliance, and smooth shift transitions Model professionalism, accountability, and mission-driven service Supervise cashiers and customer service staff Ensure accurate cash handling, register balancing, and opening/closing procedures Address customer concerns, returns, and voucher as needed Oversee donation intake, sorting, pricing, and production flow Ensure safety standards and efficient workflow in the back room Monitor productivity goals and support timely replenishment to the sales floor Maintain organization of inventory, supplies, and processing areas Provide hands-on support as needed to meet daily production targets Maintain a clean, organized, and welcoming sales floor Support merchandising standards and sales initiatives High school diploma or equivalent 1-3 years of retail or supervisory experience (thrift or non-profit preferred) Ability to lead teams in a fast-paced environment Strong communication and customer service skills Ability to work flexible schedules, including weekends and evenings