Find & Apply For Customer Service Manager Jobs in Bridgeport, West Virginia

Job Overview We are seeking an energetic and detail-oriented Assistant Manager for our Contact Center to lead and inspire a dynamic team dedicated to delivering exceptional client services. In this pivotal role, you will oversee daily operations, ensure compliance with banking regulations, and drive performance through effective coaching and analysis. Your leadership will foster a customer-centric environment, promote sales growth, and uphold the highest standards of financial and industry compliance. This position offers an exciting opportunity to develop your managerial skills while making a meaningful impact on our clients' financial journeys. Responsibilities Lead and motivate the contact center team to achieve outstanding customer service and sales targets through coaching, training, and performance management. Oversee daily contact center operations, ensuring efficient handling of client inquiries via phone, email, and chat in multiple languages as needed. Monitor call quality, conduct analysis of customer interactions, and implement improvements to enhance service delivery. Ensure adherence to banking regulatory compliance, financial services standards, and industry-specific regulations such as fraud prevention and detection protocols. Manage data entry accuracy, maintain detailed logs, and generate reports using Microsoft Office tools to support operational decision-making. Collaborate with cross-functional teams to resolve client issues promptly while maintaining high levels of client communication and satisfaction. Support sales initiatives by identifying opportunities for financial products or services that meet client needs while ensuring compliance with financial regulations. Experience Proven experience in a call center environment within the financial services or banking industry. Strong background in client services with excellent communication skills in English; multilingual abilities are a plus. Demonstrated leadership skills with experience managing teams, providing coaching, and driving performance improvements. Familiarity with banking regulatory compliance, financial sales techniques, fraud prevention measures, and industry knowledge of financial regulations. Technical proficiency in Microsoft Office applications such as Word, Excel, and PowerPoint; experience with data entry systems is preferred. Exceptional analysis skills for monitoring call quality metrics, identifying trends, and implementing corrective actions. Prior experience in phone communication, customer service excellence, and call center operations is essential for success in this role. Join us to lead a passionate team committed to delivering top-tier financial client experiences! #IND3

Pay:

$67,156.36 - $83,945.46 per year

Work Location:

In person