Find & Apply For Customer Service Representative Jobs in Anchorage, Alaska

Full-Time Individual Contrib

• Anchorage, AK, US
• Salary Range:
• $28.10 To $43.50 Hourly
• Essential Duties
• Operate safely and in compliance with all established HSSE policies and procedures
• Ensure DVIRs are filled out entirely and creates an initial service order
• Work with technicians and shop leads to coordinate service times between the Shop and Operations
• Meets with operations and equipment control to understand requirements and provide information to the Service Team
• Act as a liaison between departments and ensure accurate communication about repair times, order completion, and dispatch notification
• Contact operations or drivers in the case of additional work; relay details of additional work and time delay, if any
• Enter service/repair details in the system, proofing repair descriptions
• Confirm parts and labor are billed correctly
• Input Vendor ROs and confirm proper invoicing
• Check warranties, tags, and inspection dates to confirm they are current correct and that no additional repairs are required
• Issue purchase orders; code, track, and report expenditures as directed
• Serves as the primary point of contact for the shop, handling administrative support duties, responding to calls, distributing mail and packages, document imaging of licensing, certifications, and inspections, etc.
• Provide excellent customer service to internal and external customers
• Develop and maintain positive working relationships with the shop staff, peers, customers, and management
• Performs other duties as assigned ​
• Qualifications
• High school diploma or equivalent GED
• Two to three years administrative experience, experience in a vehicle or maintenance equipment shop preferred
• Knowledge, Skills, and Abilities
• Basic technical understanding of truck/automotive functionality
• Working knowledge in MS Office applications including Word, Outlook, and Excel
• Excellent written, verbal, and listening skills
• Ability to understand and relate technical issues to the service team from non-technical descriptions and sources
• Excellent customer service, time management, and organizational skills
• High level of attention to detail and accuracy; audit and approve own work
• Follows instructions, responds to management direction, takes responsibility for own actions, completes tasks on time, or communicates alternate plans
• Benefits
• We're committed to taking care of you and your family, today and in the future.

Here's what you can look forward to: + _Compensation_

+ Competitive hourly rate range: $28.10 - $43.50 per hour, depending on experience and qualifications + _Health & Wellness_

+ Employer subsidized medical, dental, and vision coverage for you and your family/dependents.

+ Employer‑paid life insurance, accidental death and dismemberment (AD&D), and short‑term and long-term disability coverage + _Retirement_

+ Generous 401(k) plan with a 4% company match + _Paid Time Off_ + 2 weeks' vacation annually + 7 company holidays + 7 days of sick leave annually + _Extras that Make a Difference_

+ Up to $5,250 per year in tax-free educational assistance to assist with career development and growth

+ Annual boot reimbursement

• If you can perform your duties with an unwavering commitment to safety while diligently adhering to all established HSSE policies and procedures to cultivate a workplace that prioritizes and ensures safety is the highest priority, apply today!
• Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities