Find & Apply For Customer Service Representative Jobs in Arcata, California

Arcata House Partnership (AHP) is a growing nonprofit organization serving individuals and families experiencing homelessness, housing instability, and food insecurity throughout Humboldt County. As a Housing First organization, we provide a continuum of services and trauma informed care grounded in compassion, dignity, empowerment, and respect. We are seeking a Client Services Coordinator who is compassionate, resourceful, organized, and comfortable working directly in the community. This position provides outreach, care coordination, and housing support to clients receiving Enhanced Care Management (ECM) and/or Community Supports (CS) services.

ESSENTIAL JOB FUNCTIONS

Billable time must be met each week. (10 hours per week) Participate in team meetings Attend other collaborative meetings in the community or via zoom as requested Develop comprehensive, individualized, person-centered care management plans for ECM/CS clients Conduct health education, health navigation, screening, and assessments Assist clients in navigating access to other service providers to address their physical and behavioral health needs Outreach to clients referred to/accepted by AHP for ECM/CS services and record outreach attempts and outcomes Secure signed Release of Information (ROI) forms from new clients, prepare Treatment Authorization (TAR) forms and submit all required documentation via the Partnership portal, NCCC, PointClickCare, Apricot and the Google Drive Prepare and submit required monthly and quarterly reports prior to mandated deadlines Conduct housing assessments and assist clients with linkage to community resources to ensure that clients' housing is secured and maintained, and that eviction is avoided Assist clients in communicating with potential or current landlords and resolving any issues that risk housing retention Assist in arranging for and supporting details of client moves, including coordinating transportation Provide outreach services to ensure the living environment for clients is healthy and safe Assist clients with some Instrumental Activities of Daily Living, like meal prep, grocery shopping, and money management Report to the work site as scheduled and on time Work collaboratively within the Pathway team and also within Arcata House Partnership with a spirit of adaptability and a "can do" attitude Will be required to work alone and with program participants in their homes Other duties as assigned

MINIMUM QUALIFICATIONS

Have a valid CA driver's license and acceptable driving record Ability to remain calm under pressure Have a full understanding of and respect for client confidentiality Have a desire to be part of a close working team with common goals and a positive attitude Ability to follow written and oral instructions in English Ability to satisfactorily pass a criminal records check Must be eligible to work in the United States and provide work authorization verification Must be able and willing to attest to having lived experience relative to the population served by Arcata House Partnership Certificate of Completion for Community Health Worker achieved, or the willingness to obtain such a certificate upon hire Ability to meet billable targets each month as determined by the program supervisor Ability to maintain a caseload of a size/number that is determined by the program supervisor

REQUIRED SKILLS

Basic computer skills Ability to keep accurate and timely documentation in client records Ability to track time, both billable hours and non-billable hours, in 15-minute increments. Excellent verbal and written communication skills Ability to prioritize and self-direct Crisis management and de-escalation skills Ability to work calmly and patiently with people who have a mental illness, as well as physical and/or learning disabilities Ability to adapt to new and challenging situations Time Management Ability to be held accountable Ability to code switch (the practice of changing how you express yourself in different contexts)

PREFERRED KNOWLEDGE AND ABILITIES

Knowledge of trauma-informed care and harm reduction Knowledge of motivational interviewing Knowledge of and compliance with mandatory reporting laws Experience working with homeless individuals General knowledge of local social service and medical providers General knowledge of social work practices and record-keeping Degree preferred or equivalent work experience - houly rate based on these factors

Arcata Housing Partnership:

Equal Opportunity Employer Pay:

$22.00 - $24.00 per hour Expected hours: 40.0 per week

Benefits:

Paid time off Retirement plan Application Question(s):

Valid Driver's License & Clean Driving Record Work Location:

In person