Find & Apply For Customer Service Representative Jobs in Brawley, California

Position Overview:

At Glamis Dune Rentals, the Customer Service Representative (CSR) plays a critical role in delivering a high-quality rental experience. The ideal candidate is a strong communicator and active listener, with a balance of empathy and problem-solving skills. CSRs act as the first point of contact for customers and are expected to provide knowledgeable, friendly, and efficient service across multiple communication channels.⸻

Key Responsibilities:

Provide exceptional customer service in-person, over the phone, via email, and through text messaging. Utilize internal communication systems and mobile applications effectively to ensure accurate and timely information sharing. Maintain an in-depth knowledge of GDR products and services, including:

Can-Am Side-by-Side Vehicles:

Be able to explain key differences such as seating configurations, horsepower, shock packages, and other model-specific features.

RV Fleet:

Understand and communicate details including vehicle length, sleeping capacity, slide-outs, cookware, bathroom facilities, tank capacities (fresh, gray, black), bedding options, generators, fuel, propane, and available amenities (included and optional). Assist customers in selecting the appropriate rental based on their needs and preferences. Conduct and assist with pre- and post-rental inspections, ensuring vehicles and RVs meet company safety and quality standards. Use basic hand tools to perform minor inspection tasks as needed. Communicate any customer concerns, complaints, or issues to the appropriate team members or managers promptly. Uphold GDR's brand reputation by ensuring a positive customer experience from start to finish.⸻

Qualifications:

Basic computer skills and ability to learn software used.

• Excellent communication and interpersonal skills. Strong attention to detail and organizational abilities. Customer-focused with a proactive problem-solving approach.

• Basic mechanical aptitude and familiarity with hand tools. Ability to work independently and as part of a team in a fast-paced environment. Prior experience in a customer service or rental industry setting is preferred. Knowledge of off-road vehicles, RVs, or recreational rentals is a strong plus.⸻

Work Environment:

Must be comfortable working both indoors and outdoors in various weather conditions. Weekend and holiday availability may be required, especially during peak seasons

Job Types:

Full-time, Seasonal Pay:

$18.00 per hour

Work Location:

In person