Find & Apply For Customer Service Representative Jobs in Brisbane, California

About ChildCare Careers ChildCare Careers (CCC) is the largest staffing firm dedicated exclusively to the child care industry. Since 1996, we have connected qualified child care professionals with preschools, child care centers, school districts, and before- and after-school programs across the country. Our team helps keep classrooms staffed and supports both educators and child care programs when they need us most. If you're looking to join a company where your work directly supports schools, teachers, and children, we'd love to hear from you. We are seeking a Placement Coordinator to join our Brisbane office. This is an office-based staffing and scheduling position, not a classroom teaching position. What You'll Do As a Placement Coordinator, you will manage staffing needs throughout the day while communicating with both customers and substitute employees. Responsibilities include, but are not limited to: Coordinate and fill daily staffing requests by matching available substitute employees with customer needs Communicate with substitutes by phone, email, and other company systems regarding assignment opportunities and changes Answer incoming customer calls, take staffing orders, respond to questions, and assist with service-related concerns Manage multiple staffing requests and changing priorities throughout the day Respond promptly and professionally to emails Enter and maintain accurate customer and substitute employee information Provide information regarding company policies, procedures, assignments, and scheduling Troubleshoot scheduling and coverage issues Collaborate closely with other Placement Coordinators and departments What We're Looking For We're looking for someone who enjoys staying busy, working with people, and managing multiple responsibilities throughout the day. The ideal candidate is organized, dependable, detail-oriented, and comfortable adjusting priorities as staffing needs change.

Qualifications:

Associate degree or higher preferred Previous customer service, scheduling, staffing, administrative, dispatch, call center, or other coordination experience preferred Strong verbal and written communication skills Ability to multitask Strong attention to detail and follow-through Comfortable making and receiving phone calls Comfortable working with computers Reliable and punctual, with regular attendance Able to work the full 10:30 AM-7:00 PM Monday through Friday schedule Able to work in person in Brisbane, CA Why Join ChildCare Careers? Medical and dental insurance 401(k) Monthly performance-based bonus opportunities Paid time off Paid holidays Opportunities for advancement Free on-site parking Company team lunches and activities Monday-Friday schedule with no weekends

Job Type:

Full-time Pay:

$25.00 per hour

Education:

Associate (Preferred) Ability to

Commute:

Brisbane, CA 94005 (Required)

Work Location:

In person