Find & Apply For Customer Service Representative Jobs in California City, California

Summary

Your role in our mission

Essential Job FunctionsAnswers telephones and responds to moderately complex customer questions and/or forwards call to appropriate personnel.

Researches customer inquiries and responds to appropriate parties in a timely manner.

Records calls, processes requests and updates account history with results of inquiry to include proper documentation.

Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements.

Performs data entry and matches documents to appropriate accounts to verify up to date and accurate information.

Interfaces with team personnel, management, and customers in reference to customer service issues.

Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management.

Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions.

Monitors daily transactions to ensure policy and procedures are in accordance with service level agreement.

Basic QualificationsHigh school diploma or G.E.D.Four or more years of customer service or other telephone experienceExperience working with organizational functions and personnelExperience working with fax machines, computer software, and telephone technologyExperience working with and skilled in the use of help desk softwareOther QualificationsBusiness and analytical problem solving skillsCommunication skillsAbility to work independentlyAbility to follow oral and written directionsWork EnvironmentOffice environmentMay require shift workWhat we're looking for

What you should expect in this role