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Call Center Agent

HANKER SYSTEMS INC

West Hollywood, CA Job Details Contract $25

• $28 an hour 17 hours ago Qualifications In-person patient registration Patient scheduling systems Electronic health records (EHR) management Phone communication Medical insurance coverage verification Medical office experience High school diploma or GED Certified Professional Coder Medical records Multi-line phone systems Managing patient records Patient scheduling via phone Client interaction via phone calls Full Job Description Contract•13 weeks Shift•Day 5x8-Hour (08:00•17:30) Job Description We are seeking an experienced Patient Access Representative II to support patient registration, scheduling, insurance verification, and admissions activities at Cedars-Sinai Medical Center.

The ideal candidate will have healthcare revenue cycle experience, proficiency with Epic, and strong customer service and telephone communication skills. Responsibilities Perform patient registration and pre-registration for admissions and outpatient services. Schedule patient appointments using the Epic electronic medical record system. Verify patient demographics, insurance coverage, eligibility, and financial information. Verify government and commercial insurance plans, including Workers' Compensation eligibility. Collect patient payments, including copays, deductibles, and cash package deposits. Answer and manage high-volume, multi-line telephone calls in a healthcare call center environment. Provide accurate information and assistance to patients regarding registration and insurance requirements. Deliver excellent customer service while interacting with patients, families, and healthcare staff. Handle patient information confidentially and follow applicable privacy guidelines. Demonstrate sensitivity and professionalism when assisting patients from diverse backgrounds. Required Qualifications High School Diploma or GED. Minimum of 2 years of healthcare experience in Patient Access, Revenue Cycle, a physician's office, a healthcare insurance company, or a related field. Epic experience is required, including the ability to schedule appointments in Epic. Experience handling high-volume, multi-line telephone calls in a healthcare call center environment. Strong communication, customer service, and organizational skills. Ability to accurately handle patient registration, insurance verification, and financial information

Pay:

$25.00

• $28.

00 per hour

Work Location:

In person