Find & Apply For Customer Service Representative Jobs in Cutler, California

SUMMARY:

Provide customer service support by answering phones, taking payments, starting new service, and making changes to existing Commercial, Industrial, and Residential accounts in Tulare & Fresno Counties; participates in monthly billing and annual clean ups.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following, but not limited to: Answer multiline phones and make courtesy calls to customers, when required Take & Post payment from customers via phone call or in person Completes daily cash deposits Gathers required information to open new accounts and make changes to existing accounts Handles all accounts, starts, stops, changes to accounts, and billing questions and rentals Communicate with Dispatcher and other staff to obtain information regarding bin/roll-off availability, status of work orders, and customer issues Documents customer accounts, calculates payment amount, and completes daily work orders Completes customer documents, e.g., rental & service agreements, welcome letters, etc. Assist with monthly and quarterly mailings that include folding, sorting, stuffing and sealing envelopes Complete daily work orders in customer service application Run daily works orders at end of day for next day dispatch Completes work order activities, toggles, retains, and files daily work orders Participates in annual County cleans up Adhere to all safety procedures Attend mandatory safety meetings, which may be scheduled outside regular hour Performs other duties as assigned

EDUCATION AND/OR EXPERIENCE

High school diploma or equivalent Office related training, customer service courses, or work experience in similar field

LANGUAGE SKILLS

Bilingual required - English and Spanish

REQUIRED SKILLS/COMPETENCIES

Must be computer literate and able to quickly learn and utilize company software Basic math skills; able to calculate totals and count cash back; able to balance cash drawer Able to clearly communicate in a professional and courteous manner Able to follow oral and written instructions Able to clearly and concisely document customer issues and resolution. Able to recognize and solve customer issues Flexibility in work hours Able to multitask while adhering to scheduled and unscheduled deadlines

WORK ENVIRONMENT

This position, at times, can be high pressure; employee is regularly exposed to office settings with an inflow of customers; some customers may be upset and confrontational; requires ability to stay composed and non-confrontational

Job Type:

Full-time Pay:

$17.00 - $18.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance People with a criminal record are encouraged to apply Ability to

Commute:

Cutler, CA 93615 (Required) Ability to

Relocate:

Cutler, CA 93615: Relocate before starting work (Required)

Work Location:

In person