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Now viewing: Customer Solutions Associate
GD
GPO Direct Network
Customer Solutions Associate
Entry-Level JobVerifiedNo experience needed
Job Description
Ready to build real customer-facing and sales experience? GPO Direct Network is hiring an energetic Customer Solutions Associate to support AT&T wireless account enrollments, service activations, and customer acquisition. You'll answer questions, recommend solutions, and guide interested customers through the enrollment and activation process. Customer Solutions Responsibilities Meet with customers and introduce current AT&T wireless plans, devices, and promotional offers. Learn about each customer's mobile habits, current provider, service concerns, and account priorities. As a Customer Solutions Associate, break down wireless pricing, plan features, upgrade options, and eligibility requirements in simple terms. Match customers with AT&T services that align with their usage, budget, and connectivity needs. Complete new account setups, service activations, device upgrades, and requested account changes. Respond to questions and help customers feel confident about their wireless service decisions. Record enrollment details, customer information, and required account documentation accurately. Follow campaign procedures and AT&T standards throughout each customer interaction. Attend ongoing Customer Solutions Associate trainings to set you up for success No previous wireless experience is required. We provide hands-on AT&T product education, customer service training, sales coaching, and continued support to help you build confidence and strengthen your communication skills. Customer Solutions Associate Qualifications Comfortable introducing yourself and speaking with new customers. Able to listen closely and adapt conversations to different customer needs. Clear and confident when discussing wireless products and account options. Detail-oriented when completing enrollment forms and customer records. Motivated to improve through coaching, practice, and direct experience. Dependable and prepared to take ownership of assigned responsibilities.