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CSR Customer Service Representative Home Healthcare CHME, Inc.

• 1.0 Foster City, CA Job Details Full-time $23
• $27 an hour 20 hours ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Teamwork Customer service Computer literacy Medical office experience High school diploma or GED Medical administrative support Attention to detail Full Job Description CSR Customer Service Representative Home Healthcare CHME, Inc.

Foster City, CA 94404 CHME was founded on the guiding principle of putting patients first. From the start, CHME's team has been focused on getting patients where they need to be and being there for them when additional support is required. Providing a full range of home medical products, supplies and services, CHME couples its extensive portfolio with experts in each category to match patients' needs with the best solutions. Privately owned and operated since 2003, CHME has worked with patients, health plan partners and referrals to make it easy to get what they need quickly and cost effectively. CHME has a proven track record of meeting all providers' distribution requirements with a proven model for rapidly scaling to meet changing demand.

Location:

Foster City, CA This is a Full-Time Non-Exempt position.. Summary As a CSR Customer Service Representative in Home Healthcare, you will be the frontline of our organization, providing exceptional customer service to patients and their families. With core skills in English, computer skills, and data entry, you will handle inquiries, schedule appointments, and maintain accurate records. Your premium skills in medical terminology will be valuable in assisting a diverse patient population. Relevant skills in medical office experience and analysis will support your role in ensuring efficient operations and quality care delivery. Join our team and make a difference in the lives of those we serve!

Responsibilities:

Implements CHME's Mission Statement. Professional phone etiquette and provide excellent customer service. Responsible for assuring the quality of order that will meet company criteria for service and reimbursement. Ensures orders meet guidelines; Medicare, Medi-Cal and other contracted payers associated with CHME. Supports other department's with strong communication skills Reviews open order reports. Participates in ongoing education and training. Responds to customer service complaints, tracks and reports to CQI. All other duties as assigned by supervisor

COMPETENCY

To perform the job successfully, an individual should demonstrate the following competencies: Customer Service

• Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments. Demonstrates attention to detail. Problem Solving
• Gathers and analyzes information skillfully; Works well in group problem solving situations. Call Center
• High volume Inbound/Outbound call management preferred. Interpersonal
• Maintains confidentiality Oral Communication
• Listens and gets clarification. Team Work
• Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Contributes to building a positive team spirit. Written Communication
• Able to read and interpret written information. Quality Management
• Looks for ways to improve and promote quality Ethics
• Works with integrity and ethically; upholds organizational values. Organizational Support
• Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values. Attendance/Punctuality
• Is consistently at work and on time. Dependability
• Follows instructions, responds to management direction; Takes responsibility for own actions. Initiative
• Undertakes self-development activities; Looks for and takes advantage of opportunities; Asks for and offers help when needed. Professionalism
• Approaches others in a tactful manner; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments. Quality
• Demonstrates accuracy and thoroughness; Looks for ways to improve Quantity
• Meets productivity standards; Completes work in timely manner; Strives to increase productivity. Safety and Security
• Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

Knowledge of Medicare, Medi-cal and private insurance is highly desired. Bilingual a plus.

EDUCATION/EXPERIENCE

High School or college education preferred, experience in HME industry preferred and or at least 1 year of customer service history. Knowledge of Medicare, Medi-Cal and private insurance is highly desired. Bilingual is a plus. Brightree software experience is a plus!

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of Word Processing and system software. The noise level in the work environment is usually quiet. While performing the duties of this job, the employee is frequently required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand and walk.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type:

Full-time Pay:

$23.00

• $27.

00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Experience:

Customer Service:

1 year (Required)

Work Location:

In person