Find & Apply For Customer Service Representative Jobs in Indian Wells, California

Customer Service/Sales Representative Arrest A Pest Termite and Pest Control Indian Wells, CA Job Details Full-time $21 - $23 an hour 1 hour ago Benefits Paid training Health insurance Paid time off On-the-job training Professional development assistance Qualifications Interpersonal skills Customer service Filing Attention to detail Organizational skills

Leadership Full Job Description Purpose:

This role exists to convert inbound leads into loyal customers, keep our schedules running efficiently, and help free up leadership to focus on growing the business. You are the voice of Arrest A Pest and an important part of keeping our daily operations running smoothly. We are a family-owned company that takes pride in providing excellent service to our community. We value hard work, kindness, accountability, and people who genuinely care about doing their jobs well. We are looking for someone who wants to contribute to a team, take ownership of their responsibilities, and continue growing personally and professionally. What You Will Own Success in this role means consistently delivering results in the following areas:

Sales Performance:

Convert qualified inbound leads into new customers, with a target monthly close rate of at least 55%.

Accuracy:

Maintain accurate customer information, payments, service details, and job notes.

Customer Experience:

Provide friendly, professional, and timely communication that reflects our company's values.

Responsiveness:

Respond to customer inquiries and follow-ups within an hour.

Scheduling & Efficiency:

Help keep technician routes organized and efficient, generally limiting schedules to no more than two service cities per day whenever practical. These key performance indicators (KPIs) will be reviewed regularly, and performance-based bonuses may be earned by meeting established goals. Compensation & Performance Incentives Hourly pay: $22-$24 per hour, depending on experience and qualifications.

Monthly performance bonus:

The opportunity to earn up to $500 per month when established sales goals and operational KPIs are met.

Sales performance:

A monthly close rate of at least 55% is the baseline goal for sales-bonus eligibility, with higher close rates offering the opportunity to earn a larger bonus.

Operational performance:

Additional bonus eligibility is based on consistently meeting expectations for accuracy, customer communication, scheduling, follow-through, and overall ownership of responsibilities. Bonus amounts, eligibility requirements, measurement periods, and payment terms will be outlined during the hiring process and in the applicable compensation plan. Bonuses are performance-based and are not guaranteed. We want to reward people who take pride in their work, produce measurable results, and help the company succeed. Key Responsibilities Sales & Customer Service Answer incoming sales and customer service calls in a friendly, confident, and professional manner. Learn our services and pricing so you can explain solutions clearly and help customers choose the appropriate service. Convert qualified inquiries into scheduled services and follow up on opportunities when needed. Communicate appointment details, service expectations, and scheduling updates. Respond to customer questions, requests, and concerns with patience and professionalism. Handle routine customer issues independently and bring more complex situations to management when appropriate. Scheduling & Office Operations Schedule customer appointments and assist with organizing technician routes. Coordinate schedule changes, reschedules, and customer requests. Enter customer information, service details, payments, and job notes accurately into our systems. Answer emails, maintain records, file documents, and complete general administrative tasks. Communicate clearly with technicians, management, and other office team members. Assist the Office Manager with daily tasks and help identify ways to improve office efficiency. Follow through on outstanding tasks without needing constant reminders. The Pace & Expectations of This Role This is a genuinely fast-paced position. Calls, scheduling requests, customer questions, and administrative tasks can come in at the same time. We need someone who can remain calm, think clearly, prioritize effectively, and continue providing excellent customer service even when the office gets busy. We are looking for someone who: Is mature, dependable, and emotionally composed under pressure. Is warm, friendly, and confident on the phone. Enjoys sales and is motivated by measurable goals. Can manage multiple responsibilities without becoming easily overwhelmed. Takes initiative and looks for productive work during slower periods. Holds themselves to high standards and takes responsibility for mistakes. Can work independently while communicating appropriately with the team. Enjoys learning, improving, and taking on greater responsibility. We do not expect someone to know everything on day one. We do expect them to ask questions, learn from feedback, take ownership, and steadily become more capable and independent. The goal is to build someone who can confidently own their responsibilities and help the office run smoothly without needing constant direction. As your skills, independence, and contribution to the company grow, there may be opportunities for increased responsibility and future compensation growth. Qualifications At least two years of customer service experience. At least one year of sales experience preferred. Strong verbal and written communication skills. Comfortable speaking with customers, explaining services, and asking for the sale. Strong organizational skills and attention to detail. Ability to learn new software and follow established processes. Dependable, proactive, and accountable. Positive attitude and willingness to work hard. Ability to prioritize competing tasks and remain professional under pressure. 90-Day Performance & Growth Review At approximately 90 days, we will review your performance, progress, and readiness to take on greater independence. We will evaluate whether you can consistently: Handle routine sales calls and scheduling confidently. Maintain accurate records with minimal corrections. Resolve common customer issues without escalating everything. Manage daily priorities independently. Keep the office productive without needing constant direction. This review is an opportunity to recognize progress, identify any areas needing additional support, and discuss opportunities for growth. Strong performance and increased independence may lead to a conversation about additional responsibilities, future compensation opportunities, or other incentives based on business needs and results. Our Company Culture We are a family-owned business that believes in treating customers and teammates with respect. We work hard, support one another, and take pride in doing things the right way. We want someone who contributes positively to the team, takes their responsibilities seriously, and genuinely wants to get better at what they do. We value people who bring solutions, communicate openly, and care about the quality of their work. Hiring Process Our hiring process includes: A skills assessment and leadership assessment. A Zoom interview with the Office Manager. Two professional references. An in-person interview with company leadership. We are looking for someone who is a strong fit for both the responsibilities of the position and the culture of our company.

Pay:

$21.00 - $23.00 per hour Expected hours: 40.0 per week

Benefits:

Health insurance On-the-job training Paid time off Professional development assistance Application Question(s): Are you available from 8:30am-5pm, Monday- Friday? We are looking for someone who not only can handle a fast paced environment, but thrives in it. Do you meet this quality?

Our core values are:

family first, excellence, accountability, integrity, and mindset. Please, what are 2 of these values you MOST align with.

Experience:

Sales:

1 year (Required) Customer service: 2 years (Required)

Work Location:

In person