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Customer Service Agent Kintetsu World Express (U.S.A.), Inc. - 3.5 Inglewood, CA Job Details Full-time $17.35 - $25.50 an hour 2 hours ago Benefits Commuter assistance Health savings account AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance Flexible spending account Tuition reimbursement Paid time off Vision insurance 401(k) matching Loan assistance Life insurance Qualifications Managing customer accounts Microsoft Outlook Freight documentation management Logistics customer service Providing information to customers Trade compliance Managing client accounts Schedule management Microsoft Teams Logistics company experience Customs documentation preparation Typing Logistics compliance Account management International trade regulations Entry level Video conferencing systems operation Full Job Description

OVERVIEW

Purpose of Job:

To provide service and support to customers and overseas offices by providing required information and documentations in compliances with U.S. Export regulations and customers expectations in timely manner.

Summary of Benefits:

KINTETSU WORLD EXPRESS

(U.S.A.), INC.

SUMMARY OF BENEFITS

Medical Plan including Prescription Eligible for medical coverage on the 1st month following one (1) month of employment. CIGNA is the current provider, offering 3 plans. Dental Plan Eligible for dental coverage on the 1st month following one (1) month of employment. CIGNA is the current provider, offering 2 plans. Vision Care Eligible for vision coverage on the 1st month following one (1) month of employment. VSP Vision Care is the current provider, offering 1 plan. Flexible Spending Account (FSA) Medical Flexible Spending Account Dependent Care Flexible Spending Account Limited Purpose Flexible Spending Account Health Savings Account (HSA) Health Savings Account when enrolled in Cigna High Deductible Health Plan (HDHP) Life Insurance Life insurance (1½ times annual salary up to a maximum benefit of $50,000); Supplemental life insurance (at the expense of the employee); Long term disability (LTD) coverage; Accidental death and dismemberment (AD&D) coverage Paid Time Off (PTO) PTO begins to accrue for eligible new hires on their first day of employment with the Company, subject to the accrual cap. Paid Holidays Newly hired employees are entitled to all mandatory and optional/shift holidays that remain for the calendar year. A newly hired employee who begins employment after January 1 of the calendar year is not entitled to more than ten (12) paid holidays for that calendar year. Retirement Plan 401(k) Plan (current employer match .50 cents for each employee dollar) subject to the current vesting schedule. Student Loan Assistance Eligible for student loan assistance after three (3) months of continuous employment, pending verification. Company monthly contribution of $437.50, not to exceed an annual contribution of $5,250.00. Any eligible employee participating in both Student Loan Assistance Program and Tuition Reimbursement Program is subject to a total maximum annual amount of $5,250.00 for both programs combined for the calendar year. Tuition Reimbursement Eligibility for Tuition Reimbursement is three (3) months of continuous employment. Reimbursement is limited to $5,250.00 per employee per calendar year. Any eligible employee participating in both Student Loan Assistance Program and Tuition Reimbursement Program is subject to a total maximum annual amount of $5,250.00 for both programs combined for the calendar year. Wellness Day Eligible for one (1) Wellness Day for an annual physical exam per year subject to submission of required documentation. Voluntary Benefits Hospital Indemnity Insurance Accident Insurance Critical Illness Insurance Commuter Benefits - Parking and Transit This summary is provided for informational purposes only. Plan details are subject to change. Once employed with Kintetsu World Express (U.S.A.), Inc. plan details and enrollment forms will be provided.

RESPONSIBILITIES

Essential Duties & Responsibilities:

1. Provide service and support to both customers and overseas offices regarding shipment arrangement, status, transit schedule, and/or any irregularity 2. Monitor and provide booking & on-board confirmation to all parties for handling accounts 3. Arranges pick up and delivery schedule 4. Handles shipment on-hand and setups 5. Create shipment reports for customers and branch management 6. Log all damages and loss to report to department supervisor and manager 7. Abide by transportation security administration regulations 8. Joins monthly Customer Service Meeting 9. Joins training and review meeting for all handling accounts

BASIC QUALIFICATIONS & REQUIREMENTS

Basic Qualifications & Requirements List any required educational attainments (degrees, certificates, licenses, etc.): N/A List any required skills (computer, machinery, typing, etc.): Computer, Microsoft outlook, Microsoft TEAMS, Typing List any required special attributes (ability to move/pick-up certain weight capacity, personality traits, certain aptitudes, etc.): N/A List any required experience (of what type, for what duration, in what industry, etc.): Experience in logistics, freight forwarding.

PREFERRED QUALIFICATIONS

Preferred Qualifications List any preferred educational attainments (degrees, certificates, licenses, etc.): (note: you may input N/A if not applicable) N/A List any preferred skills (computer, machinery, typing, etc.): (note: you may input N/A if not applicable) N/A List any preferred special attributes (ability to move/pick-up certain weight capacity, personality traits, certain aptitudes, etc.): (note: you may input N/A if not applicable) N/A List any preferred experience (of what type, for what duration, in what industry, etc.): (note: you may input N/A if not applicable) N/A