Find & Apply For Customer Service Representative Jobs in Larkfield-Wikiup, California

Job Summary:

Essential Duties and Responsibilities Ensures sufficient, appropriately qualified staff on a daily basis in accordance with the KP nursing workload management system Interprets collective bargaining agreements (CBA) to minimize the cost of overtime and/or other premium payments and ensure seniority in vacation selection or other time off; Follows ranking systems for regular staff in accordance with seniority provisions of contracts and availability submitted by employees; Documents discussions with staff and management to ensure that contract provisions are followed; may be required to testify at arbitrations or other legal proceedings regarding such documentation. In accordance with individual facilities guidelines, negotiates with staff to cover vacant shifts; generates and maintains computerized master schedule on a 28-day basis covering all nursing shifts throughout the hospital; Addresses all urgent staffing/scheduling/payroll situations; Works with and/or provides necessary information to payroll to ensure employees are paid in accordance with CBAs or other KP policies and guidelines; Interprets coded timecard modules and process timecards for payment on a bi-weekly basis Grade 325

Qualifications:

Basic Qualifications:

Excellent interpersonal communication skills to work with a variety of personalities and negotiate the necessary coverage for the hospital staff to care for members; Strong problem solving skills allowing individual to develop creative alternatives to staffing/scheduling/payroll issues; Excellent analytical abilities of the written word, metrics, charts or other information to determine necessary staffing numbers; Detail oriented to ensure that discussions with staff and decisions regarding selection of staff are documented in case of disputes; Must be decisive; able to work independently and make decisions regarding staffing/scheduling/payroll requests or challenges; Ability to quickly understand and utilize the staffing/scheduling software; Knowledge of health-care environment preferred; Must be flexible to meet the needs of the department; Must be able to work in a Labor/Partnership environment