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Customer Support
Customer Service Representative
Napa, CA

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Cartons & Crates Packaging & Shipping Company

International and Customer Service

Entry-Level JobVerifiedNo experience needed
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Job Description

JOB TITLE
International Logistics / Billing Coordinator Cartons & Crates is celebrating 40 years in business and is looking for a reliable, organized, and customer-service-oriented individual to join our team. We are a fast-paced packaging and shipping company serving the wine industry throughout Napa Valley, Sonoma, and surrounding areas. Job Responsibilities Coordinate and support international shipping Create invoices and charge customers using QuickBooks Enterprise Prepare shipping rates, documents, and labels for customers and overseas agents Support the daily international shipping process Verify and maintain records for international and domestic shipments Follow applicable shipping regulations, compliance requirements, and company policies Assist customers at the front counter Process cash register and credit card transactions Receive and process UPS inbound shipments and returns Process and track shipping labels Pull and prepare orders for will-call and deliveries Answer and direct phone calls Greet customers and assist them with products and services Perform multiple duties in a fast-paced environment Qualifications Strong customer service and communication skills Reliable, organized, diligent, and detail-oriented Ability to multitask and work independently Experience with shipping, logistics, billing, or QuickBooks is preferred Must be able to lift up to 50 pounds Must be able to stand for extended periods Schedule Full-time and part-time positions available Weekday and weekend shifts available We are open 7 days a week Flexible scheduling based on business needs Benefits Health insurance Dental insurance Retirement benefits Employee discounts Holiday and sick pay Weekly pay Flexible schedules How to Apply Please submit your resume through Indeed or deliver it in person. When emailing a resume directly, please use International Logistics / Billing Coordinator as the subject line.
Job Type:
Full-time Pay:
$20.00 - $23.00 per hour
Work Location:
In person

Benefits

  • Sick Leave
  • Other Retirement and Savings
  • Health Insurance
  • Dental Insurance