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This is a hands-on customer service role within a manufacturing setting — not a call center position.
Core ResponsibilitiesServe as the primary point of contact for customer inquiries via phone and emailProcess customer orders accurately and efficientlyCoordinate with production, shipping, and sales teams to ensure on-time deliveryTrack order status and provide proactive updates to customersResolve order discrepancies, shipping issues, and customer concernsMaintain accurate customer and order records in internal systemsSupport internal teams with customer-related documentation and follow-upQualificationsPrevious customer service or order management experienceStrong written and verbal communication skillsHigh attention to detail and strong organizational skillsProficiency with Microsoft Office (Outlook, Excel)Ability to multitask and prioritize in a manufacturing or office environmentPreferred ExperienceManufacturing or industrial customer service backgroundExperience with ERP or order entry systemsFamiliarity working cross-functionally with production and shipping teamsCompany OverviewFounded in 2010, Top Prospect Group was created with a focus on matching high-quality candidates with top clients while fostering an environment where success is shared by all. In 2023, the company was acquired by HW Staffing Solutions, expanding its service offerings to include technology and professional services.
Qualified candidates are encouraged to apply immediately! Please include a clean copy of your resume, salary expectations, and any references in your application.#INDTPGSHELTON
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Top Prospect Group LLC
Customer Service Representative
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Job Description
Customer Service Representative Location:
Beacon Falls Pay Rate:
$23.00-$25.00/hr (DOE)Employment Type:
Direct Hire Worksite Type:
Onsite Schedule:
Full-Time | Monday-Friday | 1st ShiftJob DescriptionGoldenrod Corporation is seeking a Customer Service Representative to support its manufacturing operations in Beacon Falls, CT. This role serves as a key point of contact for customers, coordinating orders, delivery timelines, and internal communication across production, sales, and shipping. The ideal candidate is detail-oriented, professional, and comfortable working in a fast-paced industrial environment.This is a hands-on customer service role within a manufacturing setting — not a call center position.
Core ResponsibilitiesServe as the primary point of contact for customer inquiries via phone and emailProcess customer orders accurately and efficientlyCoordinate with production, shipping, and sales teams to ensure on-time deliveryTrack order status and provide proactive updates to customersResolve order discrepancies, shipping issues, and customer concernsMaintain accurate customer and order records in internal systemsSupport internal teams with customer-related documentation and follow-upQualificationsPrevious customer service or order management experienceStrong written and verbal communication skillsHigh attention to detail and strong organizational skillsProficiency with Microsoft Office (Outlook, Excel)Ability to multitask and prioritize in a manufacturing or office environmentPreferred ExperienceManufacturing or industrial customer service backgroundExperience with ERP or order entry systemsFamiliarity working cross-functionally with production and shipping teamsCompany OverviewFounded in 2010, Top Prospect Group was created with a focus on matching high-quality candidates with top clients while fostering an environment where success is shared by all. In 2023, the company was acquired by HW Staffing Solutions, expanding its service offerings to include technology and professional services.
Qualified candidates are encouraged to apply immediately! Please include a clean copy of your resume, salary expectations, and any references in your application.#INDTPGSHELTON