Find & Apply For Customer Service Representative Jobs in Seymour, Connecticut

Connecticut Basement Systems is looking for Customer Service Specialists ("Perennials") to join our winning team. We have been in business for 39 years, specializing in Basement Waterproofing, Finishing, Foundation Repair, Crawl Space Encapsulation, and humidity and mold control. Our patented products, dedicated employees, and remarkable work culture are merits that make us stand out against competitors. Connecticut Basement Systems has been awarded the "Top 10 Best Places to Work in Connecticut" eight times. We invite you to apply for the Perennial position at this unique, industry-leading company that is still growing!

The Opportunity:

A Perennial is responsible for coordinating Service appointments for existing customers through heavy phone and email contact. This call-center-based role entails answering customer questions, applying both company and product knowledge when troubleshooting issues, and providing essential information regarding product annual maintenance. It is an ideal position in which to launch a career in an exciting and thriving environment. We offer paid training and a supportive team to encourage you in your success. This right candidate will be able to connect with people, complete tasks in a timely manner, and achieve set goals. The objective of every customer contact is to assure the customer has received exceptional customer service. This is a full-time, entry-level position that may include occasional overtime and weekend hours. We offer a competitive hourly rate with the prospect of a commission-based bonus. Job Requirements include (but are not limited to): Obtain a working knowledge base of our company and our products. Continued learning on any new products or services. Schedule appointments for our Service Department, including annual maintenance. Reschedule appointments, as needed. Always provide superior customer service.

Qualities and Skills:

Strong customer service Customer-focused Interpersonal savvy Resilient Excellent listening skills Keen attention to detail Capable of collecting and entering data skills Proficient in Microsoft Word and Excel Problem-solving skills Pleasant speaking voice

Job Type:

Full-time Pay:

$18.00 - $25.00 per hour Expected hours: 40.0 - 46.0 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person