Find & Apply For Customer Service Representative Jobs in Thomaston, Connecticut

Client Service Consultant - Part-Time Thomaston Savings Bank - 3.4 Thomaston, CT Job Details Part-time $20.44 - $30.67 an hour 1 day ago Benefits Paid time off Employee assistance program Retirement plan Qualifications Electronic fund transfers Loan payment processing Account maintenance Sales needs analysis Client inquiry handling Bank transfers Promoting bank products Money transfers Phone call screening Financial product expertise Assisting with digital banking services Handling account queries Withdrawals Bank Secrecy Act Promoting bank services Office of Foreign Assets Control (OFAC) Entry level Full Job Description Thomaston Savings Bank is actively seeking individuals who share our passion for making a difference in the lives of our clients and communities. If you're a team player with a dedication to delivering exceptional service, a knack for finding creative solutions, and a commitment to giving back, we encourage you to explore our career opportunities. So, if you're ready to join a team that's making banking refreshingly different, we invite you to discover your future with Thomaston Savings Bank! Role Receives incoming calls or messages and determines the products, services, or resources the caller requires or could benefit from. Provides direct support to clients,or connects them to the appropriate bank representative. Major Duties and Responsibilities Description Answer incoming calls and messages, verify the caller's identity and determine their needs, minimizing the caller's time and effort in resolving their concern. Identify products and services that may be beneficial to clients using a needs-based approach and provide information about their value and benefits. Perform teller functions for clients (i.e. transfer funds between accounts or make loan payments, stop payments, close and reorder debit cards, provide account balances and transaction information, reissue and reset PINs, etc.) Maintain comprehensive knowledge of all bank products and services. Assist and guide clients in all aspects of digital banking products, services, and channels. Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Enjoy flexibility, meaningful work, and benefits that go beyond a paycheck. Eligible part-time opportunities offer paid time off, paid holidays, retirement savings with employer match, wellness resources, employee assistance programs, and exclusive employee-banking benefits. Ready to take the next step? Apply today! EOE, including disability/vets