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Customer Service Front Desk Associate Four Seasons Racquet Club - 3.0 Wilton, CT Job Details Full-time $18.00 - $20.50 an hour 9 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off On-the-job training Vision insurance Employee discount Flexible schedule Life insurance Qualifications Phone answering Multitasking Interpersonal skills Administrative experience Attention to detail Organizational skills Computer skills Phone etiquette Full Job Description Job Summary Four Seasons Racquet Club is looking for a friendly, professional, and dependable Front Desk Associate to join our team. The Front Desk Associate is often the first point of contact for our members by our guests and plays an important role in creating a welcoming, positive experience at the club. Responsibilities

• Greet and assist members, guests, and prospective members in a warm and professional manner.
• Answer incoming phone calls, emails, and member questions promptly and courteously.
• Assist members with court reservations, program registration, and general club information.
• Check members and guests into the facility and ensure club policies and procedures are followed.
• Process payments, account charges, and other transactions accurately.
• Assist with membership questions, including new memberships, renewals, and account updates.
• Provide information about tennis, junior programs, fitness, events, and other club offerings.
• Communicate with tennis professionals, management, and other departments to help ensure smooth daily operations.
• Monitor court schedules and assist with changes, cancellations, and court availability.
• Help maintain a clean, organized, and welcoming front desk and lobby area.
• Assist with club events and special programming as needed.
• Handle member concerns professionally and escalate issues to management when appropriate.
• Perform other administrative and operational duties as assigned. Qualifications
• Previous customer service, hospitality, front desk, or administrative experience preferred.
• Excellent communication and interpersonal skills.
• Friendly, outgoing, and professional personality.
• Strong attention to detail and organizational skills.
• Comfortable using computers and learning club management software.
• Ability to multitask, remain calm and professional in a busy environment.
• Reliable and punctual with a strong work ethic.
• Ability to work independently while also being a team player.
• Tennis or racquet club experience is a plus, but not required. Schedule We are looking for candidates with weekday and/or weekend availability . Scheduling can be discussed based on availability and club needs. Compensation & Benefits Full-time employees are eligible for the following benefits:
• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• On-the-job training
• Paid time off
• Vision insurance What We Offer
• A fun, welcoming, and active work environment.
• Opportunities to interact with members and become part of the Four Seasons Racquet Club community.
• Employee discounts on select club programs and services.
• On-the-job training and opportunities to learn and grow within the club.

If you are personable, organized, dependable, and enjoy working with people, we would love to hear from you!

Pay:

$18.00 - $20.50 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person