Find & Apply For Customer Service Representative Jobs in Felton, Delaware

Overview:

Join Burke Equipment Company, a premier lawn and garden, landscaping, construction, and agricultural dealership renowned for quality service and expert delivery of Kubota and Toro equipment solutions. As we expand, we're seeking a Service Writer/Advisor committed to excellence, customer satisfaction, and growth within the industry.

Role Overview:

As a Service Writer/Advisor, you'll be the frontline of communication between our customers and our service team, ensuring smooth and effective management of maintenance and repair processes for our Kubota and Toro equipment lines.

Key Responsibilities:

Greet customers and gather information about their equipment needs and issues. Write up service orders, outlining detailed information on the diagnostic findings and required repairs. Schedule and coordinate service appointments, ensuring optimal workflow and customer satisfaction. Communicate effectively with the technicians, relaying customer needs and ensuring all services are performed to the highest standards. Explain service costs and work performed to customers, ensuring transparency and building trust. Manage service records and documentation, maintaining accurate and up-to-date information. Follow up with customers on service experience and manage feedback to improve service delivery.

Skills:

Proven experience as a Service Writer/Advisor, preferably in diesel machinery or related fields. Strong understanding of Kubota and Toro equipment and the ability to articulate technical issues and recommended repairs to customers. Excellent organizational, communication, and interpersonal skills. Proficiency in using service management software and tools.

We Offer:

A competitive salary. Comprehensive benefits package including health, dental, and vision plans. Simple/401k retirement plan with company match. Paid time off, including holidays, sick, personal, and vacation time. A dynamic and supportive work environment with opportunities for professional growth and advancement.

Additional Information:

All applicants must successfully pass a drug screening and background check as part of our commitment to a safe and secure work environment. Burke Equipment Company is an Equal Opportunity Employer committed to diversity and inclusion.

Visit us at:

https://burkeequipment.com to learn more!

Job Type:

Full-time Pay:

$20.00 - $24.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Retirement plan Vision insurance

Work Days:

Monday to

Friday Work Location:

In person