Find & Apply For Customer Service Representative Jobs in Lewes, Delaware

At Go-Glass, exceptional customer service is a core part of our success. We are seeking an experienced Customer Service Representative who thrives in a fast-paced environment and can confidently manage customer relationships from the initial inquiry through job completion. The ideal candidate will be a skilled communicator, problem solver, and customer advocate who is committed to delivering outstanding service while supporting sales growth and operational efficiency.

Job Summary:

The Customer Service Representative serves as a primary point of contact for residential and commercial customers, providing professional support through phone, email, and in-person interactions. This role manages customer inquiries, prepares accurate quotes, schedules services, resolves concerns, processes payments, and helps ensure an exceptional experience throughout the customer journey. Successful candidates will have strong customer service experience, excellent organizational skills, and the ability to balance customer needs with company objectives.

Education and Experience:

• High school diploma or equivalent required
• Minimum of 5 years of customer service, customer support, sales support, or administrative experience.
• Strong computer proficiency, including Microsoft Office Suite and CRM or scheduling software.
• Experience in construction, home improvement, service scheduling, automotive, or the glass and glazing industry.
• Experience preparing quotes, scheduling jobs, and managing customer accounts.
• Cash handling or payment processing experience.

Essential functions:

Perform a wide variety of office sales and administrative tasks including the following:

• Deliver exceptional customer service through phone, email, and in-person interactions.
• Build and maintain positive relationships with customers, vendors, and team members.
• Assist customers with product selection and service recommendations for residential and automotive glass needs.
• Create accurate quotes, process work orders, and provide timely follow-up on customer requests.
• Coordinate installation schedules and communicate effectively with field technicians.
• Resolve customer concerns, complaints, and service issues promptly and professionally.
• Investigate and troubleshoot customer inquiries while maintaining a high level of customer satisfaction.
• Process customer payments and maintain accurate customer records.
• Monitor open orders and proactively communicate status updates to customers.
• Identify opportunities to improve customer experience and branch processes.
• Maintain current knowledge of Go-Glass products, services, policies, and procedures.
• Support branch sales goals through outstanding customer service and relationship building. Skills & Aptitudes
• Advanced customer service and conflict resolution skills.
• Professional phone and email communication.
• Strong problem-solving and decision-making abilities.
• Attention to detail and accuracy.
• Ability to build customer trust and long-term relationships.
• Adaptability in a fast-paced environment.
• Time management and prioritization skills.
• Positive, team-oriented attitude. Work environment
• Majority of work is completed indoors.
• May, on occasion, be exposed to the outdoors.

Physical Demands:

The Customer Service Representative typically works in an office environment and uses a computer, telephone and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Employee may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle, or feel, and to stand, walk, reach, bend or lift up to 20 pounds.

Travel Required:

None, or minimum Work authorization: Must be authorized to work within the United States. EEO statement Go Glass provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Other duties As assigned at the discretion of the manager. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned. This job description is subject to change at any time.

Job Type:

Full-time Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance Application Question(s): What is your hourly wage requirement/range to consider this position? Please answer so we can ensure we align with your needs.

Experience:

Customer service: 5 years (Required) Ability to

Commute:

Lewes, DE 19958 (Required)

Work Location:

In person