Find & Apply For Customer Service Representative Jobs in Cottondale, Florida

Work Location :

Cottondale, FL Employment Status :

Full-Time Working Hours :

Monday through Friday, 8:00 AM to 5:00

PM Compensation :

$19.00 - $23.00/hr (Commensurate with experience) Role Overview Our busy service department is looking for a customer-centric, organized, and professional Service Writer. Acting as the central link between our clients and the technical team, you will be responsible for managing repair orders, facilitating transparent communication, and keeping our service workflows running smoothly. We are searching for someone who excels at multitasking in a high-energy setting, possesses top-tier administrative and service capabilities, and maintains rigorous attention to detail while balancing competing priorities. Key Responsibilities Welcome clients and consult with them regarding their repair and maintenance requirements. Manage the lifecycle of repair orders, ensuring all entries are precise and timely. Facilitate seamless information flow between clients, technical staff, and leadership. Organize service bookings and keep detailed maintenance logs. Help track technician output by verifying labor hours to improve shop efficiency. Draft repair documentation, invoices, and service estimates. Collaborate with the parts team to monitor inventory status and manage special orders. Support the team by processing warranty paperwork and necessary documentation. Ensure all vehicle and client data remains organized and up-to-date. Handle incoming calls and deliver high-quality support to our clientele. Update clients on the progress of their repairs and confirm completion. Provide general administrative and operational support as needed. Required Skills and Qualifications Completion of High School or GED. Exceptional interpersonal and communication abilities. Strong capacity for organization and managing multiple tasks simultaneously. Competence in using standard office software and computer systems. Ability to thrive in a high-pressure, fast-moving environment. Commitment to precision and high standards in all documentation. Maintain a helpful attitude and professional presence. Preferred Qualifications Prior background as a Service Advisor, Service Writer, or dealership professional. Familiarity with specialized service management platforms and repair order software. Understanding of automotive, diesel, heavy truck, or equipment maintenance. Background in managing service documentation and warranty claims. Environment and Expectations Active service department setting with constant engagement with customers. Frequent interaction with management, technicians, vendors, and clients. Demands high-level organizational skills to effectively manage a variety of tasks. Must uphold professional standards and data integrity while managing schedules and addressing client needs. Candidate Profile The ideal team member is reliable, focused on the customer, and possesses a keen eye for detail. You should be adept at juggling various duties, communicating clearly with both technical staff and clients, and ensuring every customer has a great experience. We are looking for someone who can work autonomously while remaining a collaborative member of our team.

Required Proficiencies:

Service Advisor/Writer