Find & Apply For Customer Service Representative Jobs in Hialeah Gardens, Florida

Pay:

$17.00-$24.00 per hour

Job Type:

Full-Time Location:

Medley /

Hialeah Gardens, FL Work Location:

In Person Expected Hours:

40 hours per week Bring Your Hospitality Experience Into a New Industry Are you currently working in a hotel, front desk, guest services, concierge, reservations, tourism, or hospitality role and looking for a new opportunity? SmartHire is seeking a polished, friendly, and service-oriented Hospitality & Client Services Representative to join our client's team in the Medley/Hialeah Gardens area. This position is ideal for someone who enjoys working directly with people and knows how to create a professional, welcoming customer experience. Hotel or hospitality experience is highly valued. Logistics experience is NOT required — our client will train the right candidate. If you have experience working at a hotel front desk, guest services desk, concierge department, reservations department, resort, cruise line, airline, restaurant, or another customer-facing hospitality environment , we encourage you to apply. Position Overview This is a highly customer-focused, face-to-face position within an international cargo and logistics company. Approximately 95% of the position is customer service and 5% is basic logistics and administrative support. Think of this role as providing a hospitality-style customer experience in a business environment . You will welcome customers, answer questions, assist with requests, provide information, resolve concerns, and help ensure every customer receives professional and attentive service. You may also assist with basic shipment information, scheduling, data entry, and administrative tasks. No previous cargo or logistics experience is necessary. Training will be provided. What You'll Do Provide exceptional face-to-face customer service Welcome and assist customers in a friendly and professional manner Create a positive and welcoming customer experience Answer customer questions and provide accurate information Assist customers with service and shipment-related questions Handle customer concerns professionally and calmly Communicate with customers by phone, email, and in person Provide the same level of professionalism expected in a hotel or guest services environment Assist a diverse and international customer base Coordinate customer requests with internal departments Enter and maintain customer information and records Assist with scheduling and basic administrative duties Learn basic shipment and logistics procedures Follow up on customer requests when necessary Perform other customer service and administrative duties as assigned Hospitality Experience We're Looking For We especially encourage candidates with backgrounds in: Hotel Front Desk Guest Services Hotel Reception Concierge Services Hotel Reservations Resort Operations Hospitality Tourism Cruise Line Guest Services Airline Customer Service Restaurant or Upscale Hospitality Luxury Customer Service Reception / Front Office High-Volume Customer Service Your hospitality skills can transfer directly into this position. What We're Looking For Previous hospitality, hotel, guest services, front desk, or customer service experience preferred Excellent verbal communication skills Professional and polished customer service style Comfortable working directly with customers face-to-face Comfortable communicating with customers professionally by phone Ability to communicate effectively with a diverse and international customer base Friendly, approachable, and welcoming personality Strong problem-solving skills Patient and professional when assisting customers Reliable and dependable Organized and detail-oriented Comfortable working in a fast-paced environment Comfortable using computers, email, and basic office systems Ability to multitask while maintaining excellent customer service Professional appearance and demeanor Strong English communication skills required Spanish, Creole, French, Dutch, or another language is a plus, but not required No Logistics Experience? That's Okay. We are looking for the right customer service personality — we can teach you the logistics side of the business. If you know how to welcome guests, answer questions, resolve concerns, communicate professionally, and provide excellent service, your experience may be a great fit for this position. What We Offer $17.00-$24.00 per hour Full-time employment Approximately 40 hours per week Training provided Opportunity to transition your hospitality experience into a new industry Professional, in-person work environment Opportunity to learn the international cargo and logistics industry Growth opportunities Supportive team environment Location Medley / Hialeah Gardens, Florida This is a full-time, in-person position.

Pay:

$17.00 - $24.00 per hour Expected hours: 40.0 per week

Work Location:

In person